Serial switchers strikes again
How the billion pound customer service problem prevails
Businesses are losing £10.8 billion per year through poor customer service – a drop of £1.2 billion since our research discovered in 2013. This cash is transferred out of pockets of companies offering poor customer service into the hands of competitors.
This research has reaffirmed the significance of customer service to company profits and that importance is on the rise. More and more consumers turn to social media to pass on their experiences to others and it shows no signs of slowing down.
Download our research to find out:
- The main reasons consumers are jumping ship
- What puts consumers off from contacting businesses with their issues
- What happens to relationships with customers when they receive great service
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