Continuous tests 24x7

NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.

Current status of each service is provided below, together with a summary of performance over the past 30 days.

ContactWorld Trust

Current Status

All services are currently operating within expected thresholds.

Last updated: 17 Minutes

Number of tests since launch

16,957,826View the test

Platform Availability

Data Center CW1 CW2 CW3
Rolling month 100.000% 100.000% 100.000%
Rolling quarter 99.971% 100.000% 100.000%
Rolling year 99.974% 100.000% 100.000%
Services performance in last 30 days Current
Call Answered by Agent Good performance
Call Routed by Menu Good performance
Call Routed using Data Good performance
ContactPad User Interface Good performance
Administration Good performance
03 Sep 02 Sep 01 Sep 31 Aug 30 Aug 29 Aug 28 Aug 27 Aug 26 Aug 25 Aug 24 Aug 23 Aug 22 Aug 21 Aug 20 Aug 19 Aug 18 Aug 17 Aug 16 Aug 15 Aug 14 Aug 13 Aug 12 Aug 11 Aug 10 Aug 09 Aug 08 Aug 07 Aug 06 Aug 05 Aug 04 Aug
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Carrier failure Carrier failure Carrier failure Carrier failure Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Carrier failure Carrier failure Carrier failure Carrier failure Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance
  • Legend:
  • Good performance Good performance
  • Acceptable performance Acceptable performance
  • Minor issue Minor issue
  • Incident Incident
  • Carrier failure Carrier Failure