The Home of Trust for Cloud Contact Centres

You can trust ContactWorld. Guaranteed.

Performance and availability are vital to any contact centre operation.  But how can you trust a vendor to provide the service you need?

We GUARANTEE 99.999% availability.  And we are the only cloud contact centre provider to publish performance and availability data. 

Multi-tenant cloud contact centre solution

ContactWorld is a true, multi-tenant cloud contact centre solution.  The benefits of being in the cloud only really work when you're multi-tenant, so make sure you check what sort of cloud you're using.

Multi-tenant means that:

1. Everyone gets to benefit from new features; and we're releasing them every two weeks.
2. Everyone gets the 99.999% guarantee of service availability.
3. Everyone benefits from the same high levels of security and disaster recovery.

What else?

1. Log in from any browser and handle calls from, or make calls to, any phone network; PSTN, VoIP or mobile.
2. We're the only cloud contact centre solution to offer PCI-DSS Level 1 payment solutions.
3. We have the best Salesforce integration you will find, and we're the only cloud contact centre solution for Salesforce that has a mid-call IVR payment solution and works on Mac.