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NEW Contact CentreHosted Telephony (ACD, IVR, Payment lines...)Hosted Computer Telephony Integration (CTI)Multisite and homeworker operationsLink to business case and RoI discussion
Our product portfolio

What is a 'hosted contact centre'?
Unlike a traditional contact centre, where the hardware costs a fortune and takes months to get working, a 'hosted contact centre' uses our remote (virtual) telephony system to provide the links and call plan intelligence between your caller and your agents.

glyph52Our solution takes next to no time to set-up, there's no capital expenditure, and you only pay for what you use 'on-demand'. Even better, there's no hidden costs for maintenance or charges to change anything because you've outsourced the infrastructure to us - and you can manage the call plans yourself over the web!

All your agent needs is a telephone and a PC with fast internet connection. Agents can therefore be based in multiple centres and/or work from home.

NewVoiceMedia is currently active in 16 countries with over 300 customers. We support companies across all sectors and sizes, including; Berry Bros & Rudd, Kingston University, Parcelforce, SHL Group, Thomas Cook, WeApprove and Wokingham Council.

Hosted Contact Centre

Hosted Contact Centres are the most cost effective way to set-up and operate a contact centre - they involve minimal set-up costs, provide total flexibility to scale up and down in capacity as your business evolves, deliver the most powerful performance, and you only pay for what you use at the end of the month.

No CapEx, no hardware to buy! Low cost of set up 
No hardware to buy, install or maintain...no CapEx, no software to integrate, no finance needed! You WILL save £000s.
SaaS business models saves operational costs  

Low cost of operation
You only pay for the technology you use, and the number of agents using it, in any month. A business model often referred to 'Software as a Service, or SaaS.

Why be constrained by hardware when our service is much more powerful?    Powerful technology
ACD, CTI, IVR, Call recording, Speech Analytics, Management Statistics...all pre-integrated, ready to go! Why be constrained by hardware when we provide a more powerful service?
Improved business agility   End user configurable over the web
No need for system integrators, non-technical folks can modify call plans in minutes! You'll be more agile, more responsive, more independent.
Our service is scaleable in every way you could need   Scaleable to business needs
From just one agent to over a thousand - and back down again after a campaign; multiple virtual sites and teleworkers operating as if everyone were in the same room!

News centre...  Explore the business case 

Our service is based on 'ContactWorld' our proprietary platform that uses pre-integrated modules to build or enhance a contact centre more quickly, more effectively, and above all, more economically than traditional hardware-based approaches.

CEO Jonathan Grant What is a 'Hosted Contact Centre'?
In this five minute video, NewVoiceMedia CEO Jonathan Grant explains how a hosted contact centre works and shows how it can benefit businesses of all shapes and sizes.
10 examples of Individual Caller Treatment  10 examples of Individual Caller Treatment
New approaches have made advanced call routings and targeted caller treatments more accessible, especially to small businesses. 
Contact Centre Embedded into salesforce.comSalesforce.com integration
A hosted contact centre solution integrated into the Service Cloud, the next generation customer service application from salesforce.com...
Application add-ons

Applications Centre 
Because our solution 'ContactWorld' operates 'In the Cloud' it is easily interfaced to other third party products that also operate there. Here are some examples...

Call for a one month free trial!    

One month free trial
Why not try ContactWorld on a free trial? We're convinced you'll be amazed at how easy it is to set-up and operate!

News centre...  Explore the business case 

Our clients range from blue chip companies such as the Royal Mail and Mercer with large multi-site operations, to SMEs, universities and charities with just a few agents who don't even think of themselves as working in a contact centre.

Cruise118 Video Testimonial  

Cruise118
In this video, Cruise118 CEO Mal Barritt describes how a start-up company used our technology to compete with much larger competitors. They introduced their 'Concierge Service' in 2008...

Grant Thornton 

One of the UK's leading accountancy companies, Grant Thornton's call centre went live during 2008 with NewVoiceMedia.

Payplan 
Debt management company payplan route 50,000 callers to 'their agent'. The virtual operation encompasses 5 centres across the UK and continental Europe.
Citizens Advice Bureau 


We support CAB Northamptonshire, Bedworth, Rugby, Nuneaton and CAB Northern Ireland with their calls.

 Parcelforce WorldwideThe Royal Mail Group is NewVoiceMedia's longest standing customer. It now has over 50 virtual centres managed by the customer from a single location, and we enable them to take over £100,000 a day in credit card payments.
 SHL
Psychometric analysis company SHL has deployed a virtual contact centre that routes calls from anywhere in the world to the most appropriate contact centre 24/7
 BT
BT resell the ContactWorld solution to corporate entities such as the Royal Mail...and use it themselves for some of their call centres.

 
More testimonials... More clients and testimonials