Hosted Contact Centre

Introduction

Hosted Contact Centres are the most cost effective way to set-up and operate a contact centre - they involve minimal set-up costs, provide total flexibility to scale up and down in capacity as your business evolves, deliver the most powerful performance (because our solutions are used by many customers you have access to more than you could probably otherwise afford), and you only pay for what you use at the end of the month. It makes great sense!

Hosted Contact Centre Benefits

• Move from Capital Expenditure to 'On-Demand' Model. You won't need large ANY hardware or software investments and so you can eliminate large upfront capital expenditure. Instead, you just pay for what you have used at the end of a billing period. It could save you 60% over three years! Indeed, the financing costs alone for a CPE solution can be more than our running costs!
• Reduced overall costs - we can often save you 60% over a three year period - why not let us prove it?
• Usage based pricing (Telephony as a Service) - no need to plan how many licences you need over the coming years - add and subtract  agents and functionality as you need them
• Reduced Integration Costs No need for expensive systems integrators, our pre-integrated modules can be deployed in hours and are end-user configurable. If you can order something on Amazon.com you can operate our software.
• Greater functionality. Through economies of scale, our system is probably more powerful and more functional than you could afford yourself if you went down the traditional CPE hardware route. Although you may not want to exploit every feature right now, one day you may want to - and all this power is accessible at the click of a mouse. Don't forget, you only pay for what you use in any month. Features such as Call recording, CTI, PCI compliant card transactions, multi-centre wallboards are just some examples.
• Scalability and rapid changes. You have complete control your contact centre  - you can modify the call plan, add/remove agents, set-up homeworkers, add CTI, interact with CRM databases in minutes, and all from any browser connected to the web. As such changes can happen in response to hourly changes in your business.
• Access to new markets and labour pools. A Hosted solution delivers calls to agents anywhere they want to work - all an agent needs is a PC, an internet connection, and a phone. Set up a team of homeworkers and you have access to a pool of labour that tend to be highly motivated and eager to work. (click here for more).  
• Improved caller experience. With our solution you have the power to transform the caller experience...lines are never engaged, callers can be treated individually with their own IVRs and music selections, they can be routed to their agent, they can listen to targeted PhoneAds... (click here for more).  

In short, it is the future of contact centre solutions. That's why companies ranging from large distributed operations such as the Royal Mail, through financial operations such as Capita and Payplan, to small franchises with only 5 agents working from home have all adopted NewVoiceMedia solutions recently...

Introducing ContactWorld

NewVoiceMedia's 4th Generation Hosted Contact Centre platform.

ContactWorld has a modular architecture that can be used to build a new contact centre more quickly, more effectively, and above all, more economically than traditional hardware-based approaches. It's all so quick and easy to do and there's no Capex or on-going maintenance costs to worry about because you 'Pay-on-Demand'

You'll be able to add functionality to develop the capability that you need right now, then extend it downstream to met new business challenges as your operations grow: perhaps to add homeworking and disaster recovery capability; add pre-agent IVR messages that can shave seconds off each call by preparing the caller to get things ready before putting the call through; add network-based monitoring and recording to enhance security; become PCI compliant for your debit & credit card transactions; move up to Individual Caller Treatment...

• Network-based Automated Call Distributor (ACD)
• Agent Desktop - CTI Screen pops with Contact Data, Agent Questionnaire Scripter, Agent Data Collection,  Contact Media Interfaces and Previous Call History  CRM Integration and “Individual Caller Treatment”
• Computer Telephony Integration (CTI)
• Interactive Voice Response (IVR)
• Secure, agent-less credit card operations
• Full Live and Historical Management statistics
• End-user configurable and highly scalable
• Calls delivered to VoIP and Traditional PSTN and PBX phones. 

        ...and much more! Click here for more information. 

Customers include: