Hosted Telephony Solutions

Introduction

Why buy expensive hardware, spend a fortune on software, and wait months to get a telephony solution up and running when, for a fraction of the cost, you could use a hosted telephony solution that could be operational in days and cost a fraction of the price! Read on if you are interested in:

• ACDs (Automatic Call Distributor) routes inbound calls to the correct person via PSTN, VoIP or mobile phone. The called person can set-up redirects so when they are overseas they will not be disturbed during the night, or to another person in the organisation
• IVRs (Interactive Voice Response) to guide callers to the right person or piece of information
• Automated telephone surveys and questionnaires
• Automated telephone information lines
• Emergency lines using information about the caller to fine tune the messages
• Ticket sales
• Taking credit/debit card payments over the phone (PCI Compliant)
• Changing PIN numbers over the phone (PCI Compliant)
• Routing callers to home agents or call centres
• Disaster recovery back-up

...among other applications.

Using a Hosted Telephony Solution offers tremendous cost savings in the short term - and a much more powerful and flexible solution over the years to come. Imagine - no capital expenditure, being able to execute changes to meet evolving business needs on a day-to-day basis, and having access to functionality that you could only dream of otherwise.

It's all available today!

Benefits of NewVoiceMedia Hosted Telephony Solution

• Very powerful platform: projects range from the most basic information lines to the most advanced applications involving CRM integration and secure banking transactions...
• Can be set-up in days (our record is a same day service)
• Minimal set-up costs and no capital expenditure (CapEx)
• Everything can be modified by the non-technical end-user over the internet - no need for expensive system integrators or long delays
• Pay-as-you go. Switch on when you need, scale up or down when you want. Cancel when no longer required. As such you can tune your running costs to what you really need.
• If necessary, we can develop our proprietary platform to meet a bespoke need
• We can provide voice artists and marketing services for IVRs

ContactWorld Hosted Telephony Solution

NewVoiceMedia's Hosted Telephony Solution platform, ContactWorld, has a modular architecture that is ideal to build telephony solutions. The solutions range from straightforward IVR messages that you can configure and manage yourself, to the most sophisticated solutions that combine IVR messaging with PCI DSS compliant card transactions and more.

NewVoiceMedia solutions are used by companies such as Tesco Property Services to give automated information about a house for sale to prospective buyers. They are use by ticketing companies such as TelSecure, and by Parcelforce Worldwide to take secure card payments before shipments leave customs. Big or small, Hosted Telephony Solutions from NewVoiceMedia will suit operations of any size.

The Hosted Telephony system can be used to enhance an existing call centre. For example, it can provide the customer prompts to get a card ready before connecting through to the agent, saving 20 seconds a call adds to a huge increase in productivity and provide the agent with more satisfying, added-value work, thus reducing agent churn.

Features

• Hosted Telephony applications as a Telco service (PSTN/VoIP)
• Network-based ACD, no limit to lines
• Network-based IVR, no limit to number or 'depth'
• Network-based Computer Telephony Integration (CTI)
• Automated data collection, customer and HR surveys, voter registration, automated payment, information and emergency messaging...
• Secure integration with remote databases (for example, CRM)
• PCI DSS Compliant Transaction Processing
• Drop Out to Automated Call Distributor (ACD)
• Call recording, monitoring and statistics
   
  ...and much more! 

An example of an IVR plan

An example of a Hosted Telephony Solution IVR (a football match ticketing system). Click the image for a full resolution download.

Use a bespoke IVR for their Property Services.

Before installing water meters, households can estimate their water consumption by completing a telephone questionnaire.

Parcelforce customers pay customs charges using a PCI-DSS compliant IVR.

Having no 'human in the loop' reduces the potential for fraud - it also saves Parcelforce money because the card companies reduce transaction costs as their risks are reduced.

The BBC Coast program set-up local information points around certain coastal walks. An NVM IVR gives information about what the caller can see.

When the person calls in again at the next point of the walk, the system automatically resumes from the last point of the walk.

The BBC won a BAFTA for Interactivity in 2006.

Let's face it, if you've got this far we have something that interests you. Let's have a chat - just click on the button above and we'll call you.