Hosted Telephony Solutions

	...use our new PIN-over-Phone service to obsolete the slow and expensive PIN mailer.
	Before installing a water meter, households can estimate their water consumption by completing a telephone questionnaire.
	We developed an automated coastal walkway IVR used in conjunction with the BBC Coast program. The BBC won a BAFTA for interactivity.
	Taxi drivers call their pick-up as they approach so the client is ready - but the driver does not know the client's actual phone number.
	We created a special IVR for Toyota dealers: the leading salesperson in all showrooms enters a monthly 'stop-the-clock' competition

• ACDs (Automatic Call Distributor) routes inbound calls to the correct person via PSTN, VoIP or mobile phone. The called person can set-up redirects so when they are overseas they will not be disturbed during the night, or to another person in the organisation
• IVRs (Interactive Voice Response) to guide callers to the right person or piece of information
• Automated telephone surveys and questionnaires
• Automated telephone information lines
• Emergency lines using information about the caller to fine tune the messages
• Ticket sales
• Taking credit/debit card payments over the phone (PCI Compliant)
• Retrieving PIN numbers over the phone (PCI Compliant)
• Routing callers to home agents or call centres
• Disaster recovery back-up

        ...among other applications.

 
We deliver a tremendous cost savings in the short term - and a much more powerful and flexible solution over the years to come. Imagine - no capital expenditure, being able to execute changes to meet evolving business needs on a day-to-day basis, and having access to functionality that you could only dream of otherwise.

• Very powerful platform: projects range from the most basic information lines to the most advanced applications involving CRM integration and secure banking transactions...
• Can be set-up in days (our record is a same day service)
• Minimal set-up costs and no capital expenditure (CapEx)
• Everything can be modified by the non-technical end-user over the internet - no need for expensive system integrators or long delays
• Pay-as-you go. Switch on when you need, scale up or down when you want. Cancel when no longer required. As such you can tune your running costs to what you really need.
• If necessary, we can develop our proprietary platform to meet a bespoke need
• We can provide voice artists and marketing services for IVRs

  Explore the business case