
What is 'hosted telephony'?
Unlike a traditional telephony system - which is based on your premises and costs a fortune to buy, set-up and run - a 'hosted telephony solution uses a remote (virtual) telephony system to provide the links and call plan intelligence between your caller and you.
There is no capital expenditure and you only pay 'on-demand'.
Typical hosted telephony applications include (but are not limited to!)...
- ACDs (Automatic Call Distributor) to route calls to correct person via PSTN, VoIP, or mobile phones
- IVRs (Interactive Voice Response) use 'Press 1 for this...' to route the caller to the most appropriate destination.
- Automated surveys ask the caller questions and the touch tone is used to rank the reply.
- Card payments can be used that avoid the agents having to write anything down
- Information lines
- CTI (Computer Telephony Integration) - links your system to caller information held in a built-in or external CRM database
Hosted Telephony Solutions
Why buy expensive hardware, spend a fortune on software, and wait months to get a telephony solution up and running when, for a fraction of the cost, you could use a hosted telephony solution that could be operational in days and cost a fraction of the price!
- ACDs (Automatic Call Distributor) routes inbound calls to the correct person via PSTN, VoIP or mobile phone. The called person can set-up redirects so when they are overseas they will not be disturbed during the night, or to another person in the organisation
- IVRs (Interactive Voice Response) to guide callers to the right person or piece of information
- Automated telephone surveys and questionnaires
- Automated telephone information lines
- Emergency lines using information about the caller to fine tune the messages
- Ticket sales
- Taking credit/debit card payments over the phone (PCI Compliant)
- Retrieving PIN numbers over the phone (PCI Compliant)
- Routing callers to home agents or call centres
- Disaster recovery back-up
...among other applications.
We deliver a tremendous cost savings in the short term - and a much more powerful and flexible solution over the years to come. Imagine - no capital expenditure, being able to execute changes to meet evolving business needs on a day-to-day basis, and having access to functionality that you could only dream of otherwise.
- Very powerful platform: projects range from the most basic information lines to the most advanced applications involving CRM integration and secure banking transactions...
- Can be set-up in days (our record is a same day service)
- Minimal set-up costs and no capital expenditure (CapEx)
- Everything can be modified by the non-technical end-user over the internet - no need for expensive system integrators or long delays
- Pay-as-you go. Switch on when you need, scale up or down when you want. Cancel when no longer required. As such you can tune your running costs to what you really need.
- If necessary, we can develop our proprietary platform to meet a bespoke need
- We can provide voice artists and marketing services for IVRs
Explore the business case