ContactWorld
ACD (Automatic Call Distribution)
Easily route callers to the right person in your business.
IVR (Interactive Voice Response)
Enable callers to self-steer to the right area of your business.
CTI (Computer Telephony Integration)
Easily integrates with other business systems such as a customer relationship management system.
All calls can be easily recorded, archived and located when required.
Real time visibility of your call centre performance.
ContactWorld for Salesforce
Route calls based on fields in Salesforce; prioritise VIP callers, hot opportunities or callers with higher SLAs.
- Announce inbound calls to agents
- Access to customer's complete call history
- Easily manage outbound campaigns
- Realtime access to call recordings
ContactWorld PCI
- Highest quality, Level 1 compliant solution
- Standalone or mid-call IVR options
- Prevent credit card fraud
- Effective solution for call centre and home workers
Please contact us if you have any questions.
Testimonials
"Now our call abandonment rate is at an all time low of one per cent, and first contact resolution is, on average, over 90 per cent."
Jane Midwood, Operations Manager, Seymour Hunter
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