NewVoiceMedia has today announced it is the first cloud-based contact centre provider to be awarded the ISO27001 certification for information security across its entire portfolio of services as well as the company’s internal processes.
New case-based routing allows customers to quickly re-engage with the support agent or engineer that was handling their case.
NewVoiceMedia announce a new Patent which will enable customer information to be gathered from the Internet in real-time.
Cloud-based technology provides agile, flexible and cost-effective solution to manage spikes in demand.
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