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29/07/2008
SWORD Group and NewVoiceMedia announce SI alliance
International software and services company, SWORD Group, today announced that it has entered into a systems integration alliance with NewVoiceMedia...
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28/07/2008
NewVoiceMedia Expands into new Office
NewVoiceMedia has moved into its new head office building...
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14/07/2008
NewVoiceMedia Patents “4th Generation CTI”
From today, any call centre can implement customer-centric handling simply by using an 08XX number and renting the NewVoiceMedia service ‘on-demand’.
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10/07/2008
ContactWorld Agent Statistics Enhanced
The Agent Activity Report in ContactWorld report has been enhanced to allow supervisors to better measure agent activity. It complements the extensive caller-based reporting to give a fuller view of the contact centre operation.
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12/06/2008
NewVoiceMedia Goes Live at Capita Registrars
"When we went live on Monday June 2nd the transition was overwhelmingly smooth”
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