NewVoiceMedia Technology: Overview 

NewVoiceMedia is at the leading edge of computer-enhanced telephony - our technologies range from basic IVR routers and information lines, to a comprehensive suite of pre-integrated modules to build an advanced contact centre.

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What is 'hosting'? Here is all you need to know.

ContactWorld is our technology platform.

More in-depth details about ContactWorld

From messaging ('press 1' etc) to self-help lines, PCI-DSS compliant card payments...

The heart of call centre routing, ACD queues then delivers calls to your agents wherever they are.

Route calls and make screen pops according to data you hold on your callers...CTI is now affordable!

ContactWorld does not need a CRM database for CTI, but if you have one already this section discusses your options.

The 'Holy Grail' of CTI, treating each caller in a special way...VIP fast tracks, messaging, PhoneAds and more 

 Record all or a percentage of calls using network based solution - no hardware and far more flexible!

Everything the Call Centre managers needs to optimise the performance of the operation...at a glance

The end of the letter giving PIN information about customers' cards

An unlimited number of delegates can talk together in virtual meeting rooms