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NewVoiceMedia ContactWorld
An Introduction to our Technology Platform
NewVoiceMedia is at the leading edge of computer-enhanced telephony - our technologies range from basic IVR routers and information lines, to a comprehensive suite of pre-integrated modules to build an advanced contact centre.
Just click on one of the 'menus' below to jump to the correct page - or use the menuing system above. The diagram at the bottom is interactive...
What is 'hosting'? Here is all you need to know.
ContactWorld is our technology platform. In this one page you can see the principles of operation, the various modules, and how they can be assembled to configure an advanced contact centre.
From messaging ('press 1' etc) to self-help lines, PCI-DSS compliant card payments...
The heart of call centre routing, ACD queues then delivers calls to your agents wherever they are.
Route calls and make screen pops according to data you hold on your callers...CTI is now affordable!
ContactWorld does not need a CRM database for CTI, but if you have one already this section discusses your options.
The 'Holy Grail' of CTI, treating each caller in a special way...VIP fast tracks, messaging, PhoneAds and more
Record all or a percentage of calls using network based solution - no hardware and far more flexible!
Find target expressions in a month of recordings in a matter of seconds
Everything the Call Centre managers needs to optimise the performance of the operation...at a glance
The end of the letter giving PIN information about customers' cards
An unlimited number of delegates can talk together in virtual meeting rooms
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