Give your team instant access to caller records in your CRM with screen pops to link the inbound call to the caller's details.
Interactive Voice Response (IVR) technology gets a bad press. Poor experiences with endless menu options, confusing navigation and stilted messages have left a lasting impression with the customer, but now is the time to change that with NewVoiceMedia’s IVR solutions.
Click to Dial
Powerful integration with both marketing and sales automation means calling lists can be easily created for campaigns. Click-to-dial functionality means you can dial customers and prospects direct from their CRM record, removing dialling errors and reducing time wasted between calls.
Prospects visiting your website are often the hottest leads you can get - make it easy for them to engage further with a simple click-to-call-back button. This automatically starts a call from your contact centre to your web prospect - making it much easier for you to engage with potential new customers.
Choose the number you display to when outbound dialling. Present numbers that make sense to your customers, for example geographically when calling overseas and enhance your professional image.
Seamless integration with Salesforce gives the whole team, whether they are in the office or out on the road, complete access to customer data. Such depth of insight means your sales organisation can deliver sales pitches tailored to each individual customer, ultimately resulting in a higher conversion rate.
Post Call Surveys
Getting feedback directly from your customers is a great way to refine the marketing and sales experience. Post-call surveys mean you can ask your customers about their experience straight after an interaction – and see results instantly.
Whether your sales teams are office or field based, all calls (including mobile) can be recorded and attached to contact and lead records in your CRM. This provides easy access for complaint or dispute resolution and training.
Activity Tracking and Reporting
It’s easy to see who is available to take or make calls. Real-time dashboards and rich historical data mean you can see exactly how productive your team is – call volume, duration, success rates and conversion ratios.
"True" cloud architecture - everyone gets the latest features, 99.999% availability, robust security and disaster recovery.
Works with Mac and Windows; all you need is internet connectivty and a telephone.
Ready to talk more? Contact us and we'll be happy to tell you more about our Sales and Marketing Solutions.