A contact centre solution that puts your customers at the heart of what you do
It's a truth universally acknowledged that it's cheaper to keep an existing customer than it is to acquire a new one.
With ContactWorld for Service from NewVoiceMedia you can deliver a great customer service experience that gives you an enviably low churn rate. After all, according to analyst firm Gartner, customer experience is one of the few differentiators that is hard to imitate.
Customer experience is one of the few differentiators that is hard to imitate.In “The Gartner CRM Team Perspective on Customer Experience Leadership”,
Ed Thompson, Adam Sarner et al, December 2011