Cloud based, scalable and simple to use

ContactWorld for Desk.com® is the gold standard in Desk.com® CRM contact centre integration.

Give your team a seamless, unified interface to manage customer enquiries, and a single comprehensive view of your customer relationships.

The Results? A fast and personalised service meaning happy customers and even happier agents – regardless of the channel.

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Features

Screen-pop

Screen-pop

Click-to-dial

Click-to-dial

Call Recording

Call Recording

Inbound IVR

Inbound IVR

Statistics and reporting

Statistics and reporting

Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world. By leveraging the power of the Desk.com® App Hub, NewVoiceMedia provides customers with the proven tools to keep customer service at the heart of their business.

Leyla Seka
General Manager and Senior Vice President,
Salesforce® Desk.com®

What’s so great about ContactWorld for Desk.com®?

  • We’re the experts
    NewVoiceMedia has a long track record in delivering solutions that use CRM data to enhance all contact channels. From 3 to 3,000 seats, from Desk.com® to Service Cloud we’re here for every step of your journey.
  • A single, integrated desktop
    Being native to the Desk.com® user interface means no more flipping between screens during a call. This makes life so much easier for agents and in turn, delivers a seamless customer experience.
  • Up and running in days
    Copy and paste a single URL, fill in 3 fields, assign your team and you’re done!

See how it works

Find out about NewVoiceMedia's Desk.com® integration
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