Salesforce (CTI) Integration

All your customer communications and rich customer data together in one platform at last.

More personalised. Better connected. Faster results.

Our Salesforce integration can be customised right down to the fields that really matter to you - it’s the only CTI solution you need.

Get better integrated with Salesforce

Salesforce CTI integration is a great way to streamline operations and improve the quality of every interaction you have with your customers and prospects. Our CTI integration with Salesforce helps our customers connect everything they know about their customers and prospects to every conversation they have with them. It provides your inside sales and service teams with a complete activity history, enables clever and dynamic routing to ensure your customers and prospects always speak to the right person and delivers results. Fast.

ContactWorld from NewVoiceMedia integrates natively with your Salesforce investment across sales and service right down to your custom objects – those fields that really matter to you. NewVoiceMedia is one of the pioneers of OpenCTI.

With ContactWorld we’ve taken CTI to the next level – instead of traditional on-premise Computer Telephony Integration you get seamless integration between your org in the Salesforce Cloud and your telephony in NewVoiceMedia cloud. This level of Salesforce CTI integration is the deepest in the industry and doesn’t require any CTI adapter software to be downloaded and installed on your agents' computers.

Combine all your communications and customer data in one place with the Salesforce CTI Integration from NewVoiceMedia. Benefit from real-time analytics, powerful reporting, and total performance visibility when you use ContactWorld, powerful CTI integration with Salesforce.

More personalised

  • Surround every customer interaction with context
  • Prioritise your key customers effortlessly
  • Engage customers on the channel that suits them, when it suits them
  • Focus and personalise conversations with your customers

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Better connected

  • Turn Salesforce into your communications platform
  • Streamline your communications with click-to-dial and screen-pop
  • Empower agents and sales reps by providing them with a complete activity history
  • Route all customers and prospects so they always speak to the right person
  • Implement powerful dialler technology to improve inside sales efficiency by as much as 200%

Watch Short Demo Video  Request Personal Demo

Faster results

    Total visibility

    Total visibility

    Gain total visibility of activity for deep insight into department and individual performance

    Powerful reporting

    Powerful reporting

    Use the powerful reporting to inform your vital business decisions

    Real-time analytics

    Real-time analytics

    Gain real-time analytics across your entire / global business with custom dashboards and reports

    Automatic activity logging

    Automatic activity logging

    Realise the potential of the investment you made in Salesforce with improved adoption from automatic activity logging

    Gamification

    Gamification

    Drive activity and improve engagement with Motivate, our gamification solution

    Rapid ROI

    Rapid ROI

    Drive rapid ROI by making Salesforce with ContactWorld your business platform

    Our Products

    ContactWorld
    for Sales

    Integrates with Salesforce Sales Cloud.

    Helps you focus on the right leads, automates the dialling process and presents local calling numbers to increase pick-up rate. It also has detailed reporting and dashboards that allow for greater insights that support better decision making.

    ContactWorld
    for Service

    Integrates with Salesforce Service Cloud.

    Deliver a personalised service to every enquiry - calls, emails, and social media can be prioritised and routed to the appropriate agent, delivered with all of the customer history so every contact can be handled efficiently and professionally.

    ContactWorld
    QuickStart

    Integrates with Salesforce and Desk.com.

    Perfect for both sales and service teams, it has all the fundamental call features you’ll need to grow your business and it really does live up to its name.

    …we have found a technology partner that truly understands our company

    Paul Drummond
    Commercial Director and Co-Founder,
    Quintessenially

    Find out about NewVoiceMedia's Salesforce® telephony integration
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