Business continuity & emergency planning

You never know when disaster will strike. Unplanned events such as extreme weather, transport disruption and technical outages can all have a serious impact on your business operations.

Disaster Recovery for ContactWorld is a cloud solution that works alongside your existing technology, enabling your call centre to run smoothly in all eventualities.

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Innovative new approach

Disaster Recovery for ContactWorld is an innovative new approach to providing a robust DR plan for your business. We harness the power of cloud computing to deliver a real alternative to traditional solutions, at a fraction of the cost.

You benefit from enhanced features, and increased flexibility, to keep you running - no matter what challenges your business faces.

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Key benefits

  • Reduce your operational costs - no upfront investment and flexible pricing based on actual usage gives you a robust solution that costs at least 60% less than traditional solutions
  • Maximise agent availability - relocate agents to anywhere with phones and web-enabled devices; agents' homes, temporary offices or a disaster recovery site
  • Fast activation - we can start distributing calls to your agents within minutes and changes can be made with ease
  • It's painless - you don't have to be a technical expert to set it up with our user-friendly online portal. Once you've completed this easy step, we do the rest for you

…enabling JustGiving to grow its services globally.

Katy Stokes
IT Service Manager

How does it work?

Call centre managers increasingly see the benefits of enabling agents to work from home. Here are some of the reasons why:

  • We configure the carrier network so that, when needed, calls can be diverted to ContactWorld
  • We provide you with a separate DR termination (landing) number which is ready to receive calls
  • When needed, calls to your number are delivered to the DR termination number on the ContactWorld platform
  • Your agents log into ContactWorld, from wherever they are, and answer calls to your number as normal

The service is activated with one phone call to the NewVoiceMedia service desk and the switchover is initiated in minutes.

You can replicate your existing call plan, or implement an alternative, in ContactWorld. In addition, whilst in DR, you will be able to use the full functionality of ContactWorld.

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99.999% platform availability guaranteed

The only cloud contact centre provider to publish performance data.

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Ready to talk more?

Contact us and we'll be happy to tell you more about our Disaster Recovery solutions.

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