Omnichannel - email

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Our customers expect exceptional service across any device and platform, they no longer expect or utilise just receive telephone service. Our customers want omnichannel service and they expect multiple options to contact us. One of the fundamental channels in this omnichannel service environment is email.

Watch our demo on handling email in an omnichannel contact centre to see:

  • How new cases are automatically screen-popped when accepted by agents
  • How ContactWorld and Salesforce work together handling email support queries

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