Omni-Channel - email

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Our customers expect exceptional service across any device and platform, they no longer expect or utilise just receive telephone service. Our customers want Omni-Channel service and they expect multiple options to contact us. One of the fundamental channels in this Omni-Channel service environment is email.

Watch our demo on handling email in an Omni-Channel contact centre to see:

  • How new cases are automatically screen-popped when accepted by agents
  • How ContactWorld and Salesforce work together handling email support queries

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