Omni-Channel - email
Our customers expect exceptional service across any device and platform, they no longer expect or utilise just receive telephone service. Our customers want Omni-Channel service and they expect multiple options to contact us. One of the fundamental channels in this Omni-Channel service environment is email.
Watch our demo on handling email in an Omni-Channel contact centre to see:
- How new cases are automatically screen-popped when accepted by agents
- How ContactWorld and Salesforce work together handling email support queries
Watch this demo
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