Real time administration suite

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When it comes to managing contact centres, the ability to adapt and react as quickly as possible to situations is highly important to deliver exceptional, personalised service. ContactWorld’s Real-Time Administration Suite gives you the capacity and the tools to be proactive when you deliver service.

Watch the demo on NewVoiceMedia’s ContactWorld Real-Time Administration Suite to see:

  • How you can set up dashboards and views to simplify management
  • How ContactWorld’s tools allow you to make quick and simple changes in real-time
  • Call monitoring and agent control in action

Watch this demo

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