In this webcast we cover:

  • Why customers are leaving their existing providers for competitors and what they say is the most effective way providers can communicate.
  • How integrating phone communications with Salesforce allowed MobileIron to change the way they were interacting with their customers and increase their overall customer satisfaction 
  • What key technology features does MobileIron consider to be “non-negotiables” in automating the service experience for both the customer and their agents
  • What’s next? How MobileIron plans to further develop their customer service experience using their existing technology investments.

Presenters

Monica Girolami – RVP of North America Marketing, NewVoiceMedia

Monica has over 15 years of experience leading global Marketing and Business Development teams. She is responsible for building and managing NewVoiceMedia’s, field events, demand generation and partnership alignment across North America. Monica works closely with customers and prospects to help them maximize their Salesforce CRM investment with an integrated cloud communication strategy.

Dave Carlson – Sr. Manager of Technical Support Operations & Quality, MobileIron

David Carlson is the Sr. Manager, Global Support Operations for MobileIron. Working alongside the support management team, Dave is responsible for the operation and management of support related policies, procedures and programs.  He has over 20 years of service and support management experience at both the Manager and Director level.

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