New Voice Media News

Feature Focus Case Based Routing

2012-01-17

New case-based routing allows customers to quickly re-engage with the support agent or engineer that was handling their case.

Real-time search set to revolutionise contact centre customer service

2012-01-06

NewVoiceMedia announce a new Patent which will enable customer information to be gathered from the Internet in real-time.

Cunningham Lindsey gears up for seasonal demand

2011-12-13

Cloud-based technology provides agile, flexible and cost-effective solution to manage spikes in demand.

NewVoiceMedia at the 2011 Business Cloud Summit

2011-12-12

NewVoiceMedia sponsored the 2011 Business Cloud Summit last week - a hugely successful event that generated many thoughts and ideas to consider. Click below to read more details and to see our interview from Cloud TV that day.

NewVoiceMedia change the rules on PCI compliance

2011-11-29

NewVoiceMedia's cloud-based technology now provides a mid-call IVR payment solution. ContactWorld is the first integrated contact centre solution to deliver this from the cloud, and is PCI Level 1 compliant.

Cloudblind UK businesses say computing suppliers are not being straight with them

2011-10-11

Poor transparency and low trust give firms cold feet over contact centre modernisation, says NewVoiceMedia.

NewVoiceMedia Challenges Cloud Vendors to Demonstrate Service Availability and Performance

2011-10-11

NewVoiceMedia is today launching its Trust site to publicly demonstrate service availability and performance.

Invocas turns to NewVoiceMedia for cloud based contact centre

2011-09-07

Cloud computing and support services company, Invocas, has today announced it has implemented ContactWorld for Salesforce to boost customer service levels, drive consistency and deliver on compliance.

NewVoiceMedia provides QlikTech holistic customer view to its support and sales teams

2011-08-23

ContactWorld for Salesforce provides Business Discovery leader with Cloud-based contact centre

NewVoiceMedia appoints ex-Genesys CTO Brian Galvin as Chief Science Officer

2011-08-17

NewVoiceMedia has appointed Brian Galvin to the role of Chief Science Officer (CSO), to help drive the company’s strategy of disrupting the contact centre technology market by delivering innovative cloud-based offerings to large enterprises.

NewVoiceMedia appoints Tim Pickard as Chief Marketing Officer

2011-08-01

NewVoiceMedia, the provider of enterprise class contact centres delivered via a true cloud model, has appointed Tim Pickard as chief marketing officer to support the company’s strategy to transform the $8.5bn call centre market.

NewVoiceMedia attracts additional funding from Notion Capital and Eden Ventures

2011-07-28

NewVoiceMedia, the provider of enterprise class contact centres delivered via a true cloud model, has secured £2.5 million in a second round of funding from Notion Capital and Eden Ventures.

Champions of the cloud join the NewVoiceMedia revolution

2011-06-28

NewVoiceMedia has turned to two veterans of the cloud industry to promote sales, Adrian Trickett, and build relations with channel partners, Charlie Cowan.

On premise telephony too restrictive for call centre start up

2011-05-10

Start-up company Communic8BPO has implemented NewVoiceMedia's cloud-based solution, ContactWorld, to ensure high service and to drive company growth

Jonathan Gale evangelises the power of the cloud as CEO of NewVoiceMedia

2011-04-19

NewVoiceMedia has promoted Jonathan Gale to the role of CEO (Chief Executive Officer), to help accelerate growth and strengthen the company’s share of the SaaS telephony market.

Failing telephony hardware hinders Attraction Worlds growth

2011-04-18

Attraction World implements ContactWorld, in its UK call centre to support the company’s expansion and increase answer rates to over 90 per cent.

SMEs losing money on their telephone systems

2011-02-07

Businesses could be wasting money on their landline telephone systems by not regularly checking if they are getting the best deals.

Long Tall Sally crosses the Atlantic with NewVoiceMedia

2011-01-25

Retailer Long Tall Sally has implemented NewVoiceMedia’s cloud-based telephony solution, ContactWorld, within it’s UK and Canadian call centres to support the clothing retailer’s recent acquisition activity.

NewVoiceMedia appoints new CFO

2011-01-20

NewVoiceMedia has appointed Tim Perks as CFO (Chief Financial Officer) to help the company’s drive for growth and development.

NewVoiceMedia helps Future Leaders improve teaching in challenging schools

2011-01-17

Future Leaders has selected ContactWorld for Salesforce to support the charity’s mission - to address educational disadvantage by creating effective, inspirational school leaders for challenging schools.

UK SMEs putting themselves at risk this winter

2010-12-16

Senior decision-makers in SMEs admitted to not having a comprehensive disaster recovery plan in place in the event that the office is inaccessible, according to research carried out online by YouGov.

NewVoiceMedia supports No Panic virtual Christmas celebrations

2010-12-09

NewVoiceMedia's Speakserve conferencing service is being used by No Panic to help celebrate Christmas for those whose illness prevents them from getting out and about.

NewVoiceMedia staff support Naomi House with Give as you Live

2010-12-09

NewVoiceMedia staff vote to support Naomi House and jacksplace over the Christmas period by using the Give as you Live application for Christmas shopping.

Two thirds of UK employees would rather work from home after the Xmas party

2010-12-08

UK businesses are at risk of losing millions through staff staying home from work the day after the traditional Christmas party, according to research carried out by NewVoiceMedia.

NewVoiceMedia targets on premise market with new appointment

2010-11-25

NewVoiceMedia has appointed Jonathan Gale as CCO (Chief Commercial Officer) to help further accelerate its rapid growth, as the company continues to take market share with its SaaS telephony solution

NewVoiceMedia volunteers help Operation Christmas Child

2010-11-24

On 23rd November, a happy NewVoiceMedia volunteer team, armed with brightly coloured, wrapped shoeboxes, gathered at a warehouse in Basingstoke to help check shoeboxes for Operation Christmas Child.

Signalling Solutions selects ContactWorld for Salesforce

2010-11-12

Signalling Solutions has selected ContactWorld for Salesforce to provide an integrated telephony solution for its new dedicated customer services department.

ContactWorld for Salesforce to help Incerts

2010-11-10

NewVoiceMedia are supporting Incerts, who help schools to use teacher assessment strategically to improve their pupils' learning, by donating licenses of ContactWorld for Salesforce.

SME Business Telephony Research

2010-11-02

NewVoiceMedia releases summary findings from its recent research study conducted amongst SME Decision Makers.

SME Decision Makers do not trust staff to work from home

2010-10-28

Some SME decision makers don’t allow their workforce to work from home despite obvious business benefits, according to research carried out online by YouGov, on behalf of NewVoiceMedia.

NewVoiceMedia Foundation helps charities raise funds on conference calls

2010-10-21

UK charities now have the opportunity to generate funds through their own virtual conference services based on NewVoiceMedia’s hosted telephony solutions.

ContactWorld supports Northampton Citizens Advice Bureau

2010-10-20

Northampton and District CAB use ContactWorld to support the "Pounds4Parents" project which helps beneficiaries on low incomes.

NewVoiceMedia supports force for good programme

2010-10-08

westbrook International’s CSR programme force for good raises the bar even further with the launch of their latest initiative, the FEDERATION.

SMEs failing to ensure caller satisfaction

2010-10-06

GB businesses are failing to implement basic "quality control" measures to govern how telephone calls are handled by their staff, according to research carried out by YouGov, on behalf of NewVoiceMedia.

The Anyjob Team chooses ContactWorld from NewVoiceMedia

2010-10-05

The Anyjob Team chooses ContactWorld from NewVoiceMedia to route inbound calls.

Enhanced ContactWorld features at Call Centre and Customer Service Expo

2010-09-13

NewVoiceMedia will be unveiling the latest version of its ContactWorld telephony solution at Call Centre and Customer Service Expo 2010 including enhanced dynamic routing and internationalisation.

Wokingham Borough Council to discuss cloud telephony at Call Centre Expo

2010-09-13

NewVoiceMedia invites delegates at Call Centre Expo to attend a conference session on 21 September 2010 featuring Sarah Barrow, Customer Service Manager at Wokingham Borough Council.

NewVoiceMedia hosts 10 year birthday celebrations at Call Centre Expo

2010-09-13

Commemorating ten years of bringing fast, flexible and cost effective hosted contact centre technology to businesses, NewVoiceMedia will celebrate its birthday at Call Centre and Customer Service Expo 2010.

NewVoiceMedia enable businesses to route calls based on Salesforce data

2010-09-08

NewVoiceMedia has announced the world’s first solution to prioritise and route calls accurately based upon the data stored within a business’s Salesforce CRM records.

NewVoiceMedia releases new version of ContactWorld

2010-09-07

NewVoiceMedia announces that the latest version of ContactWorld has now been released. Customers will be seamlessly migrated to the new version, with enhanced features and system improvements, at no extra cost.

NewVoiceMedia disaster proofs Royal College of Nursing Call Centre

2010-08-19

The Royal College of Nursing has implemented ContactWorld to ensure that its members can always speak with an expert consultant regardless of any problems that the call centre encounters.

Lovemoney.com creates additional communication channel with consumers

2010-07-08

Social finance website, lovemoney.com, has launched a call centre to allow consumers to speak directly with experts on personal finance matters. The new service will be supported by ContactWorld.

NewVoiceMedia secures funding for global expansion

2010-05-27

NewVoiceMedia has raised £4m in venture capital funding from Eden Ventures and Notion Capital, demonstrating a strong business model despite the economic climate.

NewVoiceMedia to provide technology to support elephant parade

2010-04-30

The charity Elephant Family, dedicated to saving Asian elephants from extinction and abuse, is working with NewVoiceMedia to improve the way in which it handles calls from donors.

Advantage Healthcare overhaul out of hours service with cloud based telephony

2010-03-23

Health and social care recruitment specialist Advantage Healthcare Group is delivering an out-of-hours service to clients and agency staff with a cloud-based telephony solution from NewVoiceMedia.

Adoption of Salesforce.com Foundation Model Accelerates Around the World

2010-02-23

Hundreds of companies adopt salesforce.com's unique model of integrated corporate philanthropy to deepen their community impact.

NewVoiceMedia appoints Marketing Director

2010-02-08

NewVoiceMedia has appointed Amanda Fennell as Marketing Director to help position the company as it "calls for change" in the telephony world. Fennell joins from salesforce.com EMEA.

NewVoiceMedia Ramps up Growth with New Appointments

2010-01-22

NewVoiceMedia has appointed three new executives as part of its bid for continued growth and development.

NewVoiceMedia Referral Programme

2010-01-14

If you provide NewVoiceMedia with a lead that turns into business you can claim 10% of the first year's agent's and supervisor's charges.

UK businesses suffer following latest snow storms

2010-01-06

Heavy snow and icy roads have caused havoc across most of the UK forcing many businesses to close their doors for the day or continue with reduced workforces rather than put staff at risk.

Calling for Change in the Call Centre

2009-12-11

Poorly managed call centres continue to be a considerable source of annoyance to local businesses, according to research conducted by NewVoiceMedia at a seminar in Reading.

Worlds Largest Telco to resell NewVoiceMedia Hosted Contact Centre

2009-10-29

NewVoiceMedia has signed an agreement with China Telecom (Europe) enabling the World's largest Telco promote the NewVoiceMedia Hosted Contact Centre Solution, ContactWorld, across Europe.

Salesforce.com veteran joins board of UK pioneer NewVoiceMedia

2009-10-22

NewVoiceMedia today announced the appointment of Fergus Gloster, former senior VP of corporate sales and a founding director of salesforce.com Europe [NYSE:CRM], as Non-Executive Director.

Salesforce.com integration announced

2009-09-25

NewVoiceMedia has embedded its Hosted Contact Centre inside salesforce.com.

Former Skype FD joins NewVoiceMedia

2009-06-17

NewVoiceMedia has announced the appointment of Ian Fulton as Advisor. Ian was the Finance Director of Skype from pre-revenue until after its sale to eBay.

Contact Centre PCI DSS Compliance Made Easier

2009-06-01

NewVoiceMedia has passed the final stages of becoming PCI-DSS Compliant with the issuing of the certificate by the Qualified Security Assessor (QSA).

Wokingham Direct Goes Live

2009-05-08

Wokingham Borough Council has adopted a Hosted Contact Centre solution from Hampshire-based NewVoiceMedia that should save council tax payers £000s in the future.