Solutions and Services: Overview 

NewVoiceMedia is at the leading edge of computer-enhanced telephony - our solutions range from basic IVR routers and information lines, to a comprehensive suite of pre-integrated modules to build an advanced contact centre.

Just click on one of the 'menus' below to jump to the correct page - or use the menuing system above.

 What do you need to set-up a greenfield solution? We can add to an existing centre too: extra ACD, CTI... A networked solution manages multiple sites as one Manage home agents as if they were in the same room
We are NOT an outsourcer - but support them
How to make your call centre fraud-proof
Could you switch call centre agents in under a minute...
A post-call assessment of the agent Sound professional with music and voice artist recordings

An overview of our services
Route calls to travellers - or re-route to Plan B! Take a survey 24/7 without a human-in-the-loop
This IVR logs requests for a brochure, or replays information
All card transactions must be PCI-DSS compliant...find out more!The end of the PIN letter, secure service over phone is now possible!

 Training to make you a master of your own contact centre