Support

Welcome to the NewVoiceMedia Support Portal, a free service for all ContactWorld customers. Please call +44 207 206 8888 (option 2) to obtain a Support Portal login. This service is only available for customers.

The portal enables you to log a case, track its progress, add information to cases and communicate with NewVoiceMedia support staff. Within minutes of logging a case you will receive an email confirming the case with a unique reference number for tracking purposes.

If you have an urgent (P1 critical) case, please call 24 hour Support on +44 207 206 8888 (option 2). You can also email Support at servicedesk@newvoicemedia.com

Add an Agent

Add agent

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Change an Agent Telephone Number

Change telephone number

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Add an Agent to a Group

Add agent to a group

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Transferring a Call

Transferring a Call

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