Proven and secure cloud technology

Security is a key element of NewVoiceMedia’s approach to Trust. For many organisations it is the final hurdle that needs to be cleared before business systems are moved to the cloud.
At NewVoiceMedia security of customer data is of critical importance to the operation of its contact centre platform.

NewVoiceMedia is the only cloud contact centre provider that is ISO27001 certified and has Level 1 PCI DSS compliance.

PCI DSS Compliance

PCI DSS Compliance

What is PCI DSS?

PCI DSS stands for Payment Card Industry Data Security Standard. It is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised.

When can breaches occur?

  • Agent fraud processing card payments over the phone
  • Recordings of the call being accessed divulging card information
  • Homeworkers operating in less secure environments

What does it mean for contact centres?

Compliance with PCI DSS standards can be a significant investment for contact centres, but is increasingly becoming a critical factor in preventing credit card fraud. By operating out of a PCI compliant environment, you gain all the benefits of compliance without the requirement to obtain certification yourself.

Why NewVoiceMedia for PCI

NewVoiceMedia are the only cloud contact centre provider in the world to be accredited with Level 1 compliance, providing the same levels of security as major banks and financial institutions. It is fast and cost-effective to deploy and removes agents from the payment process.

ISO 27001

ISO 27001

What is ISO 27001?

ISO 27001 is an information security management system (ISMS) standard that brings information security under management control. Companies certified to ISO 27001 must pass a detailed compliance audit with reviews every 6 months.

Why is it important?

ISO 27001 is a formal specification that mandates specific requirements. Therefore it can be fully audited and certified. It is independent verification that a company is compliant with globally agreed standards.

What does it mean for contact centres?

NewVoiceMedia is also the only cloud contact centre provider that has been certified ISO 27001. As well as providing functionality, resilience and multi-tenant advantages to its customers, this certification provides the assurance many companies need when considering moving contact centre technology to the cloud.

Who else has it?

Companies such as Amazon and Google have achieved ISO 27001 accreditation. NewVoiceMedia is proud that it can offer its customers the same level of assurance around the security of its information security systems.

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