Continuous tests 24x7

NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.

Current status of each service is provided below, together with a summary of performance over the past 30 days.

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Current Status

NewVoiceMedia were aware of an issue impacting a small proportion of our customer's calls that were traversing over one of our onward carriers. Impacted accounts have now been moved to mitigate the issue.

Last updated: 20 Minutes

Global number of tests since launch

29,755,602 View the test

Platform Availability

Data Centre EU1 EU2
Last Month 100.000% 100.000%
Last Three Months 100.000% 100.000%
Last 12 Months 100.000% 99.995%
eu service performance
Services performance in last 30 days Current
Call Answered by Agent Carrier failure
Call Routed by Menu Good performance
Call Routed using Data Good performance
ContactPad User Interface Good performance
Administration Good performance
06 Dec 05 Dec 04 Dec 03 Dec 02 Dec 01 Dec 30 Nov 29 Nov 28 Nov 27 Nov 26 Nov 25 Nov 24 Nov 23 Nov 22 Nov 21 Nov 20 Nov 19 Nov 18 Nov 17 Nov 16 Nov 15 Nov 14 Nov 13 Nov 12 Nov 11 Nov 10 Nov 09 Nov 08 Nov 07 Nov 06 Nov
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance Good performance Good performance Good performance Carrier failure Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
  • Legend:
  • Good performance Good performance
  • Acceptable performance Acceptable performance
  • Minor issue Minor issue
  • Incident Incident
  • Carrier failure Carrier Failure
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