Continuous tests 24x7
NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.
Current status of each service is provided below, together with a summary of performance over the past 30 days.
All services are currently operating within expected thresholds.
Last updated: 20 Minutes
|Last Three Months||100.000%||100.000%|
|Last 12 Months||99.998%||99.984%|
|Services performance in last 30 days||Current|
|Call Answered by Agent|
|Call Routed by Menu|
|Call Routed using Data|
|ContactPad User Interface|
- Good performance
- Acceptable performance
- Minor issue
- Carrier Failure