NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Results are updated within every 20 minutes of test completion and are graded against strict performance criteria established in conjunction with customer feedback.
Current status of each service is provided below, together with a summary of performance over the past 30 days.
All services are currently operating within expected thresholds.
Last updated: 20 Minutes
8,422,073
| Data Centre | CW1 | CW2 | CW3 |
|---|---|---|---|
| Rolling month | 100.000% | 100.000% | 100.000% |
| Rolling quarter | 100.000% | 100.000% | 100.000% |
| Rolling year | 100.000% | 100.000% | 100.000% |
Good
Acceptable
Minor issue
Incident
Carrier Failure
| Service | Info | Today |
|---|---|---|
| Call Answered by Agent |  |
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| Call Routed by Menu | |
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| Call Routed using Data | |
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| ContactWorld Micro Browser Agent | |
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| ContactWorld Desktop Agent | |
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| ContactWorld For Salesforce Agent | |
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| Administration | |
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| Performance | |||||||||||||||||||||||||||||
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| 25-May | 24-May | 23-May | 22-May | 21-May | 20-May | 19-May | 18-May | 17-May | 16-May | 15-May | 14-May | 13-May | 12-May | 11-May | 10-May | 09-May | 08-May | 07-May | 06-May | 05-May | 04-May | 03-May | 02-May | 01-May | 30-Apr | 29-Apr | 28-Apr | 27-Apr | 26-Apr |
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| | | | | | | | | | | | | | | |  AcceptableFor some short periods of this day, this service experienced a small decline in performance. This would not affect most user experiences. | | | | | | | | | | | | | |
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Ready to talk more?
Contact us and we'll be happy to tell you more about our service availability.
