Testimonials

“NewVoiceMedia’s solution is cloud-based, easy to use, effective and represented a relatively small investment when compared to hardware-based contact centre services.”

Sarah Barrow, Customer Services Centre Manager,
Wokingham Borough Council.  

 "Last week was certainly challenging with all the snow and traffic problems! I have to say that we really felt the benefit of your system. 

Diverting calls out to our agents' homes couldn't have been easier and it made the difference between us being able to keep the phone lines open and having to shut up shop. 

Although we are a traditional business we have always ensured we invest in the newest technology and your system enabled us to maintain the superior levels of service which have been at our heart for over 300 years - no mean feat when all around us was grinding to a halt!" 

Cara Grant, Sales and Service Manager
Berry Bros & Rudd

"The NewVoiceMedia technology has changed the way we think about network-based call centres"

Wes Groves,
Systems Architect, BT

"We spent a year reviewing our Call Centre Technology before deciding on using NewVoiceMedia.

Having looked at all the legacy vendors, we were attracted by the amazing functionality that lurks ‘under the bonnet’ that we can use or not as we choose, and by the commercial model, which allows us to scale up and down as we please.

We have also found that using NewVoiceMedia’s hosted solution has meant that we get greatly increased visibility of agent efficiencies which means that we have grown the business without having to take on additional supervisory staff."

Mike Thom,
Prism DM

Mal Barritt , a Director at Cruise118 describes how NewVoiceMedia and Individual Caller Treatment has enabled the Cruise118 'Concierge Service'...

Click here or the thumbnail on the left to see video.

"NewVoiceMedia provides us with a more strategic partnership than just a network provider: they enable us to reach our customers, and our customers to reach us"

Patrick Morgan, Operations Manager,
Parcelforce Worldwide

"We really appreciate the support from you guys - your product is fantastic and is enabling our business to move forward like no other in our industry."

James Cole, Director,
Cruise118

"At the end of the training everyone was really comfortable. It was never boring because we were developing our own call plan."

Click here or the thumbnail to jump to Training page and see the video

"It was a very successful 'Go-Live' here today and everyone has been very pleased with the smooth introduction of ContactWorld."

"Working with NewVoiceMedia on the IVR service has given Metavante a real strategic edge in this highly competitive market. This allows us to offer our clients a solution that is not only easy to implement, but also more cost effective and secure than traditional PIN Mailers”.

Kevin Kelson,
SVP Payments Processing at Metavante

"The results have been astonishing. Throughout 2007 the inbound minutes handled by the NewVoiceMedia system ramped-up by 1880%, and everything was managed by us locally".

CAB Northamptonshire Operations Manager,
Martin Lord

"We see NewVoiceMedia as a strategic partner to LBM and ContactWorld’s capabilities really impressed us. We needed a solution that was robust and expect to use ContactWorld for a number of different projects in the future."

David Walters,
CTO of LBM

"Our objective is to capture the information we gather on our customers every day and to utilise it while the callers are in-queue. By migrating over to ContactWorld and implementing Individual Caller Treatment strategies we are well on our way to automating our processes. "

Lesley Reynolds, Customer Services Manager,
Plum Products