Testimonials

“NewVoiceMedia’s solution is cloud-based, easy to use, effective and represented a relatively small investment when compared to hardware-based contact centre services.”

Sarah Barrow, Customer Services Centre Manager,
Wokingham Borough Council.  

 "Last week was certainly challenging with all the snow and traffic problems! I have to say that we really felt the benefit of your system. 

Diverting calls out to our agents' homes couldn't have been easier and it made the difference between us being able to keep the phone lines open and having to shut up shop. 

Although we are a traditional business we have always ensured we invest in the newest technology and your system enabled us to maintain the superior levels of service which have been at our heart for over 300 years - no mean feat when all around us was grinding to a halt!" 

Cara Grant, Sales and Service Manager
Berry Bros & Rudd

"We have been using NewVoiceMedia for over 4 years now and are delighted with it. Last summer we moved our contact centre over a weekend and the one thing I did not have to worry about was NewVoiceMedia. With no hardware involved, our agents merely logged in at their new desks on the Monday morning and Hey Presto!"

Sue Robinson, Customer Services Manager,
Thomas Cook

"The NewVoiceMedia technology has changed the way we think about network-based call centres"

Wes Groves,
Systems Architect, BT

11 million people sit an AQA exam every year. ...an enormous logistical exercise with massive peaks and troughs in our activity.

The flexibility, scalability and cost effectiveness of the NewVoiceMedia service every summer we take on large numbers of short term staff to help us deal with a huge spike in calls from schools and centres as a result of the exam programme.

The fact that we can switch capacity on and off at will is a massive benefit, and of course geography is not an issue, we can deliver the calls anywhere."

Charles O'Donnell,
Call Centre Consultant AQA

"We spent a year reviewing our Call Centre Technology before deciding on using NewVoiceMedia.

Having looked at all the legacy vendors, we were attracted by the amazing functionality that lurks ‘under the bonnet’ that we can use or not as we choose, and by the commercial model, which allows us to scale up and down as we please.

We have also found that using NewVoiceMedia’s hosted solution has meant that we get greatly increased visibility of agent efficiencies which means that we have grown the business without having to take on additional supervisory staff."

Mike Thom,
Prism DM

Mal Barritt , a Director at Cruise118 describes how NewVoiceMedia and Individual Caller Treatment has enabled the Cruise118 'Concierge Service'...

Click here or the thumbnail on the left to see video.

"NewVoiceMedia provides us with a more strategic partnership than just a network provider: they enable us to reach our customers, and our customers to reach us"

Patrick Morgan, Operations Manager,
Parcelforce Worldwide

"It has been commercially and technically reassuring to have a telephony solution that has been able to grow with us - we should save over £1M over the next 3 years"

Rachel Duffey, Operations Director,
Payplan

"We really appreciate the support from you guys - your product is fantastic and is enabling our business to move forward like no other in our industry."

James Cole, Director,
Cruise118

"At the end of the training everyone was really comfortable. It was never boring because we were developing our own call plan."

Click here or the thumbnail to jump to Training page and see the video

"It was a very successful 'Go-Live' here today and everyone has been very pleased with the smooth introduction of ContactWorld."

"What Google did for advertising, and Salesforce.com did for CRM, NewVoiceMedia could do for telephony."

Ajaz Ahmed, Founder of Freeserve

"Working with NewVoiceMedia on the IVR service has given Metavante a real strategic edge in this highly competitive market. This allows us to offer our clients a solution that is not only easy to implement, but also more cost effective and secure than traditional PIN Mailers”.

Kevin Kelson,
SVP Payments Processing at Metavante

"The results have been astonishing. Throughout 2007 the inbound minutes handled by the NewVoiceMedia system ramped-up by 1880%, and everything was managed by us locally".

CAB Northamptonshire Operations Manager,
Martin Lord

"We see NewVoiceMedia as a strategic partner to LBM and ContactWorld’s capabilities really impressed us. We needed a solution that was robust and expect to use ContactWorld for a number of different projects in the future."

David Walters,
CTO of LBM

"The team at NewVoiceMedia listened carefully to our vision and configured an industry-leading platform that gives us a real competitive edge."

David Hawke,
Monstertravel

"NewVoiceMedia is bringing to the market the ability to take data inside the CRM system and more sensible interactions with your customers when they call - knowing a lot more about your customers, what they purchased previously, what interactions they made"

David Beard,
Sage CRM

"Our objective is to capture the information we gather on our customers every day and to utilise it while the callers are in-queue. By migrating over to ContactWorld and implementing Individual Caller Treatment strategies we are well on our way to automating our processes. "

Lesley Reynolds, Customer Services Manager,
Plum Products

"NewVoiceMedia understands how treating your customers as individuals leads to business success"

Paul Alexander, formerly pioneer of the Tesco Clubcard at Dunnhumby

"We appreciate the flexibility that the team have offered during our first couple of months. Every point of contact has been first class and it’s a pleasure to work with such enthusiastic individuals about the product."

Scott Hawkins, Head of Operations and Resource Management,
Travel 118