| “The NewVoiceMedia technology has changed the way we think about network-based call centres”
Wes Groves, Systems Architect, BT |
 | “NewVoiceMedia provides us with a more strategic partnership than just a network provider: they enable us to reach our customers, and our customers to reach us”
Patrick Morgan, Operations Manager, Parcelforce Worldwide |
 |
“It has been commercially and technically reassuring to have a telephony solution that has been able to grow with us - we should save over £1M over the next 3 years”
Rachel Duffey, Operations Director, Payplan |
| “We place huge emphasis on giving our customers a private jet experience for a fraction of the cost. NewVoiceMedia’s software will help us ensure that this is consistent throughout all points of the Silverjet experience, from the moment our customers pick up the phone to speak with our agents to the moment they leave our private terminals.” George Henderson, IT Director of Silverjet |
 If you are viewing this icon, Download the current Flash player.
|
“What Google did for advertising, and Salesforce.com did for CRM, NewVoiceMedia could do for telephony.”
Ajaz Ahmed, Founder of Freeserve |
|
"Working with NewVoiceMedia on the IVR service has given Metavante a real strategic edge in this highly competitive market. This allows us to offer our clients a solution that is not only easy to implement, but also more cost effective and secure than traditional PIN Mailers”.
Kevin Kelson, SVP Payments Processing at Metavante |
| “The results have been astonishing.Throughout 2007 the inbound minutes handled by the NewVoiceMedia system ramped-up by 1880%, and everything was managed by us locally”.
CAB Northamptonshire Operations Manager, Martin Lord |
| “We see NewVoiceMedia as a strategic partner to LBM and ContactWorld’s capabilities really impressed us. We needed a solution that was robust and expect to use ContactWorld for a number of different projects in the future.” David Walters, CTO of LBM |
|
“The team at NewVoiceMedia listened carefully to our vision and configured an industry-leading platform that gives us a real competitive edge.”
David Hawke, Monstertravel |
If you are viewing this icon, Download the current Flash player.
| "NewVoiceMedia is bringing to the market the ability to take data inside the CRM system and more sensible interactions with your customers when they call - knowing a lot more about your customers, what they purchased previously, what interactions they made" David Beard, Sage CRM |
 | “Our objective is to capture the information we gather on our customers every day and to utilise it while the callers are in-queue. By migrating over to ContactWorld and implementing Individual Caller Treatment strategies we are well on our way to automating our processes ”
Lesley Reynolds, Customer Services Manager,
Plum Product |
|
If you are viewing this icon, Download the current Flash player.
| “NewVoiceMedia understands how treating your customers as individuals leads to business success”
Paul Alexander, formerly pioneer of the Tesco Clubcard at Dunnhumby |
| |
| |