Training

One of the most powerful features of our Hosted Contact Centre solution is the fact that end-users operate the system themselves:

• There's no need for system integrators
• A change is made using a simple interface that anyone can understand
• Changes are made over the web from any web-enabled PC  
• Any changes you make are live moments later

It really is that simple, and after training you'll be amazed how easy everything is to set-up and operate! One of our customers now makes four changes a week to their call plans, when once it took 4 weeks to make one change using 'old' technology.

Training is for system administrators, call centre managers and anyone in your contact centre that will be setting up and changing call plans. Normally we don't train agents because the agent turret just takes 1 minute to learn and is so intuitive that training is not necessary.

Training usually takes just a couple of days and can take place in our Training Centre in Torquay - or can be made on your premises by arrangement. We prefer small training classes so you get almost one-on-one tuition and real hands-on practice.

After training we'll provide you with a certificate.