NewVoiceMedia Management Team 

Jonathan worked as an Investment Banker for Kidder, Peabody Inc., and Chase Manhattan Bank from 1985 to 1993. On leaving the City in 1993, he bought his first business, Pirtek, a successful franchise operation which he sold in 2001. 

In 1999 he bought into Online Marketing, which became Premier Business Audio Limited, quickly growing it to become the Europe’s leading provider of Call Handling and Business Audio Solutions. In 2005, Jonathan recognised the synergies between Premier Business Audio and the then embryonic NewVoiceMedia, and bought into the company. In December 2007 Premier Business Audio was sold to two former NewVoiceMedia directors; this enabled NewVoiceMedia to focus on its core Hosted Contact Centre market. Since then, the NewVoiceMedia Contact Centre revenues have doubled…

Paul Turner
Chief Operating Officer

Prior to NewVoiceMedia, Paul was VP of Global Operations and Managing Director for Asia Pacific with Arieso, where he oversaw the realization of Arieso’s Capital Management and Planning solution and led the scaling and development of Arieso’s operational capabilities to enable it to support a significant and increasing global client base.

Before Arieso, Paul held senior leadership positions with ADC’s global software business, Metrica, and was CEO of Panacea, one of the UK's leading IT services businesses.

Paul has significant international experience in general management, sales, product strategy and professional services. He has built teams in all continents and led operations in the Americas and Asia. Paul has spoken at 3GSM (Asia) and 3GOSS, has an MBA from Henley Management College and a Degree in Electronic Engineering from Brunel University, is a member of the IET and a chartered engineer.

Ashley Unitt has over 20 years’ experience in developing telecommunications software. In 2000, Ashley identified that there was a gap in the market to create a network based intelligent telephony system that everyone could afford. Alongside Richard Pickering, he co-founded NewVoiceMedia to realise that vision. Ten years on, Ashley now heads up the development team for the company’s cloud-based telephony platform, ContactWorld, which enables both small and large businesses to use call centre technology on a subscription-based model.

Prior to NewVoiceMedia, Ashley spent ten years at Teamphone.com Ltd. During this time, he led the development of innovative CTI software solutions including voice mail systems, hot-desking products and an open source gatekeeper.

Ashley currently sits on the customer advisory board for BT and Amazon EC2, advising the companies on ways in which they can develop their cloud offering to enhance the customer service experience.

Ashley has first class honours degree in software engineering from Imperial College, London. When he isn’t at work, Ashley has two young children that keep him occupied.

Ian Fulton
Finance Director

Ian has previously been Finance Director of several successful technology companies including Phone.com and Silicon Graphics; he was the Finance Director of Skype from pre-revenue until after its sale to eBay.

Richard Pickering
Non-executive Director

Richard co-founded NewVoiceMedia with Ashley Unitt in 2000.

Richard began his career at BT in 1971. During 24 years he held the roles of Exchange Engineer, Exchange Developer,  BT Internal Telecoms Manager, and Global Head of Customer Network Design. He designed and built BT’s own internal call centres, as well as those for many BT customers. During this time he built up considerable experience in applying telephone technology to solve business problems particularly in the field of Computer Telephony Integration (CTI).
 
In 1995, he joined a 16 person Silicon Valley start-up, Genesys Labs, as Global VP Network Applications.  Four years later Genesys was sold to Alcatel for $1.5billion. 

Fergus Gloster
Non-executive Director

Fergus is a former Sales VP of Salesforce.com and was  responsible  for growing the salesforce.com presence in the EMEA region from start-up to being the powerhouse it is today. He has a wealth of experience in developing Software as a Service businesses.