Our cloud-based call centre software meshes seamlessly with Salesforce to help your teams serve better and sell more, anywhere around the world.
Our contact centre solution gives you the five steps to effortlessly personal customer experience:
Advanced CTI routing: speak to the right person every time
Seamless Salesforce integration: full engagement histories instantly
everything your people need to be their best
Voice infrastructure: crystal- clear conversations, everywhere
Integrated analysis: make best practice your only practice
Ensuring personal conversations make cold calls warmer, difficult calls easier, and creates customer experiences that set you apart.
See how we can help you
Want to build your own army of winning conversationalists?
Find out how our contact centre solution and cloud telephony platform can help you make this happen.
Only ever exceptional customer experience
Make best practice your only practice: NVM's integrated tools and support help you get everyone, on every team, delivering exceptional customer experience at every stage. Meanwhile our robust global telephony infrastructure ensures crystal-clear conversations, wherever your customers or teams may be.
How we've helped...
Customer experience is a top priority for Vax. True to its innovative products, Vax uses the latest in cloud technology from NewVoiceMedia and Salesforce to achieve amazing results in its new customer contact centre.
"A great new contact centre and highly motivated customer engagement team."
We can tell you what your customers really want
Get 18 winning customer service tips
Everyone wants to know how to make their customer service more effective. But not everyone has time or the expertise to sift through the metrics.
Our study on customer service KPIs breaks it down for you and tells you whether you should focus on NPS, SLAs or AHT...