The Clear choice for sales and service teams that use salesforce.
NewVoiceMedia has the best and tightest integration with salesforce
VP of Service Cloud (GB) - Salesforce
See how NVM is designed to work with Sales and Service CloudLearn more
For services & support teams
Make customers feel great. Every time.
NVM lets your people deliver a personalised experience every time, getting to the heart of every problem. Instant access to all your Salesforce data gives your teams everything they need to know for every customer conversation.
For sales teams
For IT teams
A Reliable, Global Contact Centre Platform.
One of the main reasons that businesses switch from one contact centre platform to another is quality. It’s also one of the most important requirements for companies considering a move from on premise infrastructure to the cloud. That's why we've invested heavily in global voice infrastructure that makes every conversation crystal clear.
Only ever exceptional customer experience
Make best practice your only practice: NVM's integrated tools and support help you get everyone, on every team, delivering exceptional customer experience at every stage. Meanwhile our robust global telephony infrastructure ensures crystal-clear conversations, wherever your customers or teams may be.
Every customer is unique. To deliver personalised service, you need to understand what makes them tick. Give your agents the ability to speak to each and every customer in a way that builds a long-lasting relationship.
Download ‘The Ultimate Guide to Inside Sales’ and unleash the potential of your sales team. From exploiting the right technology, to coaching and analysis.Read the ultimate guide
Our study on customer service KPIs breaks it down for you and tells you whether you should focus on NPS, SLAs or AHT...Get the top 18 service KPIs
Customer churn costs businesses $62Bn a year. We can help cut your contribution. Download "Serial Switchers" to find out how to cheer up unhappy customers.Download the report