NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor
Looking for more successful conversations?
NewVoiceMedia’s cloud contact center and inside sales platform powers genuine, personal conversations that get results. Read our whitepaper on CTI to get started.
Read our guide to learn about the power of ContactWorld
ContactWorld for Sales
Increase the efficiency of your inside sales teams giving them more time, better leads, and a faster close so your reps can focus on what they do best: selling.
ContactWorld for Sales sits natively inside your Sales Cloud® org and becomes the single view of the truth your sales teams need to do their job more effectively. Customer and prospect data is immediately viewable, alongside a history of interactions and activities, call recordings and other valuable notes ensuring your calls are on-point.
ContactWorld for Service
The first global, true-cloud contact center solution that delivers a personalized service to every inquiry, providing more satisfaction, better engagement and a faster resolution for your customers.
Integrating your communications platform with your Salesforce® data provides significant benefits across your service department. Syncing customer data and communications makes it easy to offer personalized and differentiated service. It reduces customer effort and improves their experience, driving customer loyalty and dramatically improving NPS and CSAT scores
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You can start having more successful conversations sooner than you think
NewVoiceMedia’s cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.
We've helped sales and service teams around the world
…a great new contact center and highly motivated customer engagement team
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
"NewVoiceMedia generates reports in real time…. This has increased our sales by 30%"