Revolutionising customer engagement
We developed our true-cloud solution, ContactWorld, to revolutionise the way organisations connect with their customers globally, enabling them to sell more, serve better and grow faster.
ContactWorld, a Cloud communications platform with 99.999% platform availability, is similar to the business models of Amazon, Google and Salesforce®. Our customers benefit from enterprise- class communications and contact centre functionality, at a fraction of the cost of traditional systems.
- Communications are managed via a telephone and an internet-connected device
- All support, upgrades and maintenance are covered in the monthly subscription fee
- Users can be added or removed easily with your business demands
Since 2011, we have pursued our mission of becoming the global leader in the provision of enterprise-class Cloud communications technology. Our vision is to continue innovating ahead of the competition, further increasing global adoption of the ContactWorld platform.
Over the last two years, we have been revolutionising customer communications on a global scale, with international expansion into new offices in North America, EMEA and APAC. Our continued growth has been further enhanced with investment in a global infrastructure to meet the increased demand from our customers around the World.
We have also invested in global relationships with Telco providers, delivering calls via your existing telephone infrastructure whilst maintaining high line quality. In addition, we use the customer data within your Salesforce® org to highlight activity and interest to your agent via a “screen-pop”, meaning the experience they have is the best it can be, from both perspectives.
As consumers become more and more digital, using and expecting communications in the Cloud, our technology leadership, global infrastructure and superior sales and marketing will sustain our current growth trajectory ahead of the market.
Cloud solutions are an attractive option for businesses of all sizes as there is no capital expenditure requirement. Instead, you pay a monthly licence to access a multi-tenant cloud environment which offers up-to-date functionality and disaster recovery. Customers can be up and running quickly and easily cope with fluctuating demand. We believe it’s important to have a system that is as scalable and agile as your business and can change according to your needs, without needing the redundancy of traditional systems.
ContactWorld offers the following business benefits:
- Greater flexibility: Customise, react, adapt and scale quickly and easily
- Simpler management: No requirement for IT specialists and engineers
- Better visibility: Get a real-time window into your entire operation
- Cost efficiency: It’s pay-as-you-go omni-channel
- Improved support: Dedicated experts available 24/7 to respond to queries
Bridge the gap between your telephony and your data
ContactWorld for Sales
Integrates with Salesforce Sales Cloud®.
It helps you focus on the right leads, automates the dialling process and presents local calling numbers to increase pick-up rate. It also has detailed reporting and dashboards that allow for greater insights that support better decision making.
ContactWorld for Service
Integrates with Salesforce Service Cloud®.
It’s the first global, true-cloud contact center solution that delivers a personalised service to every enquiry. Calls, emails, and social media can be prioritised and routed to the appropriate agent, delivered with all of the customer history so every contact can be handled efficiently and professionally.