Role Overview & Responsibilities:

To play a lead role in progressing projects, business as usual work and driving efficiencies supporting our global Cloud Contact Centre service.

Based in Wroclaw you will be part of a talented Operations team who maintain the core IP telephony infrastructure.

As part of this role you will;

  • Be part of a team working on assigned projects to upgrade or add new functionality to our infrastructure
  • Maintain a profile of business as usual activities with a desire to streamline and automate where possible
  • Contribute using domain knowledge to architecture discussions
  • Demonstrate strong analytical skills to problem solve and troubleshoot
  • Provide support and mentor junior team members
  • Maintain high standards of quality at all times.

Skills and experience required:

  • Excellent IP networking skills
  • Detailed knowledge of SIP telephony technology, protocols and signalling call flows
  • Knowledge of Open Source solutions for SIP based telephony
  • Experience in diagnosing faults in SIP telephony environments
  • Expertise with network analysers, preferably Wireshark.
  • Good knowledge of WAN IP connectivity products & solutions
  • Good presentation and communications skills

Desirable:

  • Linux instance command line management, and use of Linux based tools and utilities
  • VMWare Virtualisation
  • Amazon Web Service products, solutions and management
  • Background knowledge of Contact Centre Operations and technologies
  • Background knowledge of legacy telephony technologies

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