You can start having more successful conversations sooner than you think
NewVoiceMedia’s cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.
ContactWorld for Sales
Integrates with Salesforce Sales Cloud
Connecting sales success to marketing activities means you are able to do more of the right things, connect with more of the right leads, and secure greater sales success through more predictable pipeline.
ContactWorld for Service
Integrates with Salesforce Service Cloud
Use the power of the information you hold to connect all your customers’ activity with the right person in your organisation, regardless of channel, from first touchpoint until resolution. Reap the rewards with greater customer satisfaction, increased retention and impressive customer advocacy.
What is a cloud contact centre?
A cloud contact centre provides businesses with a means to intelligently manage inbound or outbound information across voice and multiple other channels. Cloud contact centres form part of a business’s overall customer relationship management.
An inbound or outbound cloud contact centre is a Software as a Service (SaaS) solution that is used, stored, and specifically designed to be delivered from the Cloud. This innovative and versatile software can be deployed quickly and is always up-to-date with the latest version as updates are implemented across the platform and happen automatically.
Cloud contact centre software is also extremely flexible. It can adapt quickly to changing business needs, grow or shrink based on seasonal traffic demands and integrate seamlessly with third party applications.
NewVoiceMedia’s ContactWorld is the first global true-cloud contact centre solution designed to improve the efficiency of your sales team and provide personalised service to every inquiry.
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless and that was very useful for us
"..reporting is used every minute of every day. The performance of our teams is in your face."
…we have found a technology partner that truly understands our company
"Team leaders and directors have easy access to performance data"
…increasing productivity, enhancing reputation and driving down costs