Gartner Magic Quadrant - Contact Centre as a Service 2017
How much are businesses losing through poor customer service?
Perhaps the most essential element of providing great customer service is to have great customer-facing employees. And to have the best, you need to make sure you’re picking the best of the best.
By Micah Solomon - 14th August 2018
Watch our video on how to deliver a personalized, emotive experience.
By John Eng - 9th August 2018
Learn why the power of emotive conversation is key to a successful omni-channel strategy.
By John Eng - 3rd August 2018
Getting the best from your inside sales team is an ongoing challenge. But it doesn't have to be. Check out our new video on how to build an army of sales winners.
By Olivier Gachot - 30th July 2018
Where are the biggest gaps between expectations and reality? And what can your business do to stop failing its customers as a result? Here are six behaviors that can make your customer service strategy more successful.
By Allison Wilson - 24th July 2018
Whatever your process looks like, the most important thing is to understand where your buyer is. You need to align your sales process with your buyer’s process to be relevant and to create value.
By Deb Calvert - 19th July 2018
You’ve been asked to do the impossible: Control costs AND improve customer service experience. How can you do it? Here are three low-cost ideas.
By Bill Quiseng - 17th July 2018
Jeff Toister offers some simple customer service tips you can put into action today. Your challenge is to pick one and try it.
By Jeff Toister - 11th July 2018
Here are some customer service “worst practices” and achievable solutions that can get you back on track.
By Micah Solomon - 6th July 2018
Investors take customer success seriously when assigning value to your business. Here's what some venture capitalists have to say about this topic.
By Allison Wilson - 3rd July 2018