The Advanced Guide to Salesforce Telephony Integration
How much are businesses losing through poor customer service?
NewVoiceMedia CEO Dennis Fois recently had the opportunity to catch up with Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, for a conversation about how omni-channel service trends are impacting contact centers.
By Allison Wilson - 23rd April 2018
When we’re leaders, our number one duty is to provide the following:
By Dionne Mischler - 19th April 2018
These five significant gaps between customer expectations and service could be hurting your business.
By Nicola Brookes - 17th April 2018
There are many parallels between NewVoiceMedia’s philosophies on customer experience, and the trends and takeaways from Pulse 2018, the Customer Success event of the year.
By Allison Wilson - 12th April 2018
The last 10 years have seen a significant shift from customer service to customer experience, and we’re all trying to make our customers more successful. Here's how.
By Dennis Fois - 9th April 2018
Here are seven reasons that customers become dissatisfied with a company's customer service or customer experience — complaints that they're unlikely to share with you before walking away and not coming back.
By Micah Solomon - 3rd April 2018
Sales prospecting experts discuss creating a sense of urgency in sales messages, qualifying prospects, overcoming objections to a sale and using technology to your advantage.
By Allison Wilson - 29th March 2018
Brands that create customer experiences that drive positive emotions dramatically outperform those that get it wrong in retention, revenue and even stock price growth. So what’s their secret?
By Allison Wilson - 27th March 2018
By Maddy Barber, Click Travel.
You’d have been hard-pressed to find someone in Britain unaffected by the so called ‘Beast from The East’ this month, which caused blizzards and historically low temperatures across the UK. As endless announcements of rail, road and airport closures flooded in, the Met Office advised not to travel – but where did that leave business travellers?
21st March 2018
Tap into the emotional motivations that drive purchasing decisions, and customers become more valuable in every respect: from advocacy to lifetime spend.
By Martin Hill-Wilson - 20th March 2018