Gartner Magic Quadrant - Contact Centre as a Service 2017
How much are businesses losing through poor customer service?
Speech analytics is one of the fastest-growing contact center technologies because it allows businesses to transform unstructured audio content into actionable insights.
By Ashley Unitt - 15th June 2018
There was no "hard sell" in this scenario. But once trust was established, what we might regard as an upsell was easy.
By Paul Turner - 12th June 2018
Customers have begun to expect better and better customer service across the board—in every industry, every niche, every price point. Here are some tips to help you meet the challenge.
By Micah Solomon - 7th June 2018
Observing how the biggest companies in the world provide customer service can help your business reach new heights.
By Allison Wilson - 5th June 2018
Here are five of the best reasons AI-powered capabilities can help your business sell more.
By Ashley Unitt - 23rd May 2018
NewVoiceMedia has released new research revealing the value of providing emotive customer experiences – and the cost of botching the moments that matter most in CX.
By Allison Wilson - 17th May 2018
Customer experience pioneer, thought leader and author Jeanne Bliss has published a new book that challenges companies to create a higher, more human standard of customer service.
By Allison Wilson - 14th May 2018
With the countdown to ‘doors open’ fast approaching, Salesforce World Tour London is shaping up to be a fantastic day packed full of insights and innovation.
By Nicola Brookes - 11th May 2018
If any of these mistakes are happening, or have happened recently, at your company, it’s time to look into a company culture (and perhaps personnel) overhaul, sooner rather than later.
By Micah Solomon - 8th May 2018
Compliance means you’re doing everything you can to ensure that you and your customers are protected. Yet even though you may already understand how vital PCI compliance is for your business, it still may not be in 100 percent compliance.
By Kristen Gramigna - 2nd May 2018