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Great CX depends on great employees: here’s how to find them

Perhaps the most essential element of providing great customer service is to have great customer-facing employees. And to have the best, you need to make sure you’re picking the best of the best.

VIDEO: Making customers feel great every time

Watch our video on how to deliver a personalized, emotive experience.

Conversation killers: reasons your omni-channel strategy is failing

Learn why the power of emotive conversation is key to a successful omni-channel strategy.

VIDEO: How to build an army of sales winners

Getting the best from your inside sales team is an ongoing challenge. But it doesn't have to be. Check out our new video on how to build an army of sales winners.

Expectations vs. reality: is your business failing its customers?

Where are the biggest gaps between expectations and reality? And what can your business do to stop failing its customers as a result? Here are six behaviors that can make your customer service strategy more successful.

Showcase value in all your sales process stages

Whatever your process looks like, the most important thing is to understand where your buyer is. You need to align your sales process with your buyer’s process to be relevant and to create value.

Three low-cost ways to improve customer service

You’ve been asked to do the impossible: Control costs AND improve customer service experience. How can you do it? Here are three low-cost ideas.

7 customer service tips you can use right now

Jeff Toister offers some simple customer service tips you can put into action today. Your challenge is to pick one and try it.

Common customer service mistakes to fix ASAP

Here are some customer service “worst practices” and achievable solutions that can get you back on track.

Investing in customer success: a venture capital perspective

Investors take customer success seriously when assigning value to your business. Here's what some venture capitalists have to say about this topic.

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