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Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience - an increase of 38 percent and $3 billion from 2014.

With revenue being transferred between companies at such an alarming rate, the study highlights the considerable impact that customers have on a business’s success. Customer experience is the key differentiator, and by doing it well, organisations can drive the customer acquisition, retention and efficiency that make leading companies successful.

Check out this infographic to discover the impact of poor customer service and then download our free research report for more info.

Serial switchers - customer service

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at

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