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With the countdown to ‘doors open’ fast approaching, Salesforce World Tour London is shaping up to be a fantastic day packed full of insights and innovation. Held at London’s ExCel on Thursday, 17th May, we’re proud to be a sponsor and exhibiting at the UK’s number one Salesforce event, which brings together over 12,000 leading partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss industry trends and network.

Here are the top five reasons you can’t afford to miss out on the action if you’re striving for sales and service excellence.

1. Salesforce Tour provides a springboard for success in 2018 and beyond

The event’s selection of keynote and breakout session speakers have been selected because they are among the best of the best at what they do. As global industry leaders, they will be on-hand to deliver the freshest insight and expertise. Not only will you benefit from invaluable first-hand learning, but you can share the knowledge gleaned with your team to help set the foundations for a successful 2018.

2. Our speakers will inspire you

Two inspiring minds will be sharing tips and tricks on how to implement better customer engagement and retention tactics within your business.

Learn from Darren Smith, our SVP sales engineering, about how your contact centre can help you build sustainable competitive advantage in your market. You’ve probably heard about CTI and cloud telephony solutions for the contact centre and all the standard features to boot – but digital transformation in the contact centre is so much more than this. Successful organisations are putting the contact centre at the heart of their digital transformation strategy, enabling them to compete on experience and not price. In Darren’s session you’ll hear about how you can transform your sales and service operation to deliver that sustainable competitive advantage.

Time: 09:30am-10:00am
Location: Capital Suite 10

NVM’s senior sales engineer Alastair Bowers will be revealing what customers really expect from a personalised experience when they contact you. In this session, you’ll hear how your team can make every conversation personal across all channels without changing your entire infrastructure, by combining the power of Salesforce and NewVoiceMedia.

Time: 1:30pm-1:50pm
Location: Outpost Theatre 3

3. You’ll learn how to sell more

Sales professionals will learn how to supercharge sales growth by connecting with service, marketing, and more. Sales isn't just about the sales department anymore. You need a platform that can help you find opportunities throughout your business, from lead, to customer, to advocate. You will have the chance to hear from the best thinkers at Salesforce and other leading businesses.

Pick up a copy of our new inside sales research from our stand and discover why less than half of UK sales professionals made a personal connection with their prospects over the last year, despite acknowledging the impact that emotive experiences have on sales success. You’ll learn about the key drivers of a prospect feeling a personal connection to a brand, and how technology can enable more successful conversations.

4. You’ll learn how to serve your customers better

Customer service is now one of the key differentiators for companies that want to stand out in a crowded market. To arm you with the actionable insights you need to succeed, you will hear how leading companies are disrupting their industries and how you can transform your customers’ experience, using intelligence to power every conversation and how AI, Bots and IoT are helping customer service professionals drive productivity and reduce effort across their channels.

Grab a copy of our new Serial Switchers research from our booth, which we’ll be launching exclusively at World Tour! The report will reveal how half of UK consumers ditched a business last year following poor customer service, and you’ll learn why you can’t afford to ignore the value of creating positive emotional connections with customers and prospects.

5. You’ll make connections through unrivalled networking opportunities

Knowledge is power – but shared knowledge influences. The sharers of this world are the ones that inspire, motivate and provoke change for the better. To this end, World Tour offers you the chance to experience the UK’s largest cloud ecosystem under one roof and the chance to network with thousands of the brightest minds in business. For this reason, it’s hard to imagine a better opportunity to form connections that could have a positive influence on your business.

And the networking doesn’t stop after World Tour. Don’t forget to join Alice down the rabbit hole at the Salesforce Obsessions After-Party, which is coming to Café de Paris again this year, featuring a hot returning favourite and exciting new acts! Don’t miss out, register for your place.

So there you have it: five reasons why you can’t afford to miss out on this insight-packed event. You can book a meeting or demo with us here, and visit our stand to discover how to deliver a consistent, personalised customer experience – plus be in with the chance of winning a pair of Bose QuietComfort 35 (Series II) wireless headphones!

Check out the full agenda

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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