It is fairly typical of companies to want to start seeing fast results from recently deployed technology. And although adopting new technology can be a boon to your business, it needs to be done with consideration. You’ve made a new technology purchase, changed a process (or changed quite a few) and now you’re ready to
13th June 2016
There are many types of partnerships that are cultivated in your professional and personal life; vendors, internal an external partners, bosses and subordinates, not to mention friends and family. The fundamental principles of great customer service; transparency, communication and providing value are the same tools which can be leveraged to build rewarding and lasting partnerships.
2nd July 2015
Often I hear from agents whose calls have been escalated that the caller was "angry" or "wouldn't listen to me" or "refused to let me help them." When I was directly supervising agents and taking those escalated calls, I would routinely review the call recordings with the agent, with the hope of helping them understand
10th April 2015