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$30m Salesforce-led investment to help accelerate international growth

We’re excited to announce today that we’ve received $30 million in a new round of funding driven by Salesforce Ventures. Joined by new investor BGF Ventures and existing shareholders Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe and Technology Crossover Ventures (TCV), the round brings our total funding to date to over $140m.

NewVoiceMedia’s rapid growth validated by The Sunday Times Tech Track

The Sunday Times released its 15 th annual Hiscox Tech Track 100 league table yesterday, ranking Britain’s private tech, media and telecoms companies with the fastest-growing sales over the last three years. We’re excited to have secured position 66, and are not only one of the nation's fastest growing tech businesses, but one of the

$50m investment further validates cloud contact centre model

We’re excited to announce today that we’ve secured $50 million in a new round of funding led by top investor Technology Crossover Ventures (TCV) and joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com. This investment almost doubles our funding from the last 18 months, bringing

How SureFlap brought customer service in-house

Check out our new video below to find out how SureFlap brought customer service in-house with NewVoiceMedia's ContactWorld for Service, integrated into salesforce.com. The leading provider of smart pet doors has been able to deliver a new customer focus strategy by taking advantage of our cloud contact centre solutions, which enable the business to deliver

United switchers: Why businesses are losing billions each year

Throughout 2013, NewVoiceMedia carried out an in-depth investigation into attitudes to customer service in the UK and US. Findings offered a compelling view of the consequences of poor service, with billions being transferred between businesses every year as customers switch following a bad experience. (£12 billion UK/$41 billion US). Today we announced findings that UK

NewVoiceMedia secures one of the UK’s largest technology venture capital investments of 2013

On the back of a year which saw £937 million injected into 260 UK and Irish technology companies, GrowthBusiness has announced the largest investments of 2013. And we’re pleased to see that NewVoiceMedia made the top ten, in eighth place! Figures from Ascendant Corporate Finance show that just ten funding rounds of £15 million and

Why US businesses are losing $41 billion every year

With an estimated $41 billion of revenue being transferred between companies in the US each year, our new research launched today, reinforces just how much influence customers have on a business’s success. 44 percent of consumers are taking their business elsewhere because they’re unhappy with the service they’re experiencing. Even more worryingly, many consumers believe

New investment to accelerate our international expansion

We are thrilled to announce today that we’ve secured $35m funding led by top cloud investor Bessemer Venture Partners (BVP) and joined by existing shareholders Highland Capital Partners Europe, Eden Ventures and Notion Capital. This Series C round of funding brings NewVoiceMedia’s total investment to over $50m! We’re very pleased to have BVP on board

Continuing our global expansion

This week we were excited to announce the opening of our new headquarters for North America in San Francisco. The news closely follows the opening of our APAC HQ and London office, and is a key milestone in our international expansion. The advantages San Francisco brings made it a clear winner for our regional headquarters.

Great customer service pays dividends

Knowing how tough the current economic climate is here in the UK, I was surprised to see just how much poor customer service is costing UK businesses. New independent research commissioned by NewVoiceMedia reveals that UK companies deemed to offer poor customer service are losing £12 billion a year, as half of those surveyed have