Let's be honest; for most people phoning a call centre is one of the last things they would want to do. Time after time and company after company let us down with never ending IVR menus and queues longer than it takes to make a cup of tea. Even the mighty Daleks can't short cut the system:
This video demonstrates exactly why we don't like making that call. And it's what we at NewVoiceMedia have set out to change.
Our vision is to transform the call centre experience for everyone involved; the customer making the call, the agent taking the call and the business itself.
How? Good question, and we know it's challenging. But so is walking to the North Pole and sending rockets into orbit. We will:
1. Provide the most resilient, most available, most secure cloud call centre platform. You can see how we are performing here.
2. Provide a single integrated suite of technology to simplify the purchase and management of call and contact centres.
3. Lead the call and contact centre market by providing advanced insight, analytics and routing capabilities which can only be delivered through the cloud.
It's going to be a lot of hard work but we believe that it will make a difference. If you have any comments, please let us know below.
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About Tim Pickard
Tim joined NewVoiceMedia in July 2011 with over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.Read more from Tim Pickard