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NewVoiceMedia released new research today revealing that many UK businesses lack the contact centre capabilities to meet customer expectations.

The study exposes significant and surprising gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business.

Check out this infographic to discover how businesses are failing their customers and download our free research report for more info.

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About Nicola Brookes

Nicola is RVP Corporate Communications at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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