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NewVoiceMedia released new research today revealing that many US businesses lack the contact center capabilities to meet customer expectations.

The study exposes significant and surprising gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centers with technology that could improve the customer experience, help retain existing customers and acquire new business.

Check out this infographic to discover how businesses are failing their customers and download our free research report for more info.

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