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Discover the benefits of omni-channel integration with our demo

Omni-channel technology can play an important role in your contact center’s strategy when used effectively. Watch NewVoiceMedia’s demo to find out more.

Menu monster: the IVR that devoured customer experience

Imagine a technology that promises to help your business but instead is poisoning your customer’s experiences. A technology so overlooked that it can sap the goodwill from thousands of customers every day without anyone paying attention to it – until it’s too late! We’ve traced the source of this evil ...

5 reasons you can’t afford to miss Salesforce World Tour London

With the countdown to ‘doors open’ fast approaching, Salesforce World Tour London is shaping up to be a fantastic day packed full of insights and innovation.

Preparing your contact center for the age of AI

The AI revolution is in full swing, and businesses should be preparing strategies to both capitalize on its potential and stay competitive.

The year of emotive customer experience

In today’s Age of the Customer, personal, emotional customer interactions play a critical role in bridging the gap for what disruption and digital innovation alone cannot solve.

10-step plan to personalized customer experience

This 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.

5 ways cloud technology can aid sales success

Here, we outline five ways in which adopting cloud technology can lead to sales success in your business.

Throwback Thursday: Cloud on the horizon

It’s been an exciting week for NewVoiceMedia. On Tuesday, we announced the appointment of our new President and Chief Operating Officer, Dennis Fois, who will lead our marketing, product marketing and customer success teams. Based in San Francisco, Dennis will focus on accelerating NewVoiceMedia’s expansion in North America, pursuing market leadership and deepening the value

The state of the predictive dialler market

Software Advice consults with over 100 buyers of auto diallers each year, collecting information about these buyers’ needs and businesses that yields crucial insights into the state of the auto dialler market. The firm’s analysis of its 2016 interaction data revealed several interesting trends among contact centres. Out of all the needs Software Advice hears

Dreamin’ of bigger and better business

In a few days, NewVoiceMedia will have the pleasure of joining some of the most innovative companies in the Salesforce community for Midwest Dreamin’. This conference embodies everything that is great about the Salesforce collaborative network, while bringing together vendors, customers and Salesforce employees to meet, learn, collaborate and grow. The event is geared toward

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