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The year of emotive customer experience

In today’s Age of the Customer, personal, emotional customer interactions play a critical role in bridging the gap for what disruption and digital innovation alone cannot solve.

From Salesforce adoption to collaboration: 6 tips for sales team success

These six CRM-based tips from NewVoiceMedia will help get your sales team more invested in your business and increase customer retention and revenue.

How to hire extraordinary employees for your customer-facing vacancies

Read this guide on finding employees who are inclined and equipped to work with customers.

3 key customer service trends for 2018

We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling emotive customer interactions, and the trends they will be focusing on in 2018. Here’s what we learned.

10-step plan to personalized customer experience

This 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.

3 ways to empower your customer support team

When you empower support agents to speak their minds and share their experiences, you also empower your customers.

Passing the test of time: Is it still possible to stay in business for 100 years?

Sustainability, resilience, longevity: these are things that most companies strive for – but how easy are they to achieve in the modern business environment?

Does a lack of human interaction cost businesses money?

Never underestimate the power of human interaction. Here are some things businesses should keep in mind as they begin to adopt AI technologies.

How to stop your customer journey from ending with a competitor

This post features tips to ensure the customer journey ends with you.

What chocolate can teach you about improving the customer experience

Embracing a “better together” principle can help you build an improved customer experience and a stronger brand.

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