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Improvements to Make If You’re Getting Bad Customer Service Survey Results

Disappointing results on a customer service survey can be more than demoralizing. The solution is one - improve! Here is how.

The ABCs of competing on customer service with better-resourced companies

If your company has limited resources and modest means, there are still ways to follow in the footsteps of the customer service-focused companies with nearly unlimited budgets that you hear so much about: Apple and Zappos, Mercedes-Benz and Lexus, Amazon and Nordstrom.

Marc Benioff… I’d like to chat

Hello. My name’s Tom Furr and I’m Head of Brand for NewVoiceMedia. And today, I’m excited to bring you, CONVO — our brand-new magazine about the art of great conversations. It’s got interviews, it’s got features and it’s got some meaty questions to really get you thinking.

The inspirational quotes of Dreamforce 2018

After two fun, informative and action-packed days, it’s hard to believe there are only two more days of Dreamforce 2018! With 3,200+ sessions, 170,000+ people registered – including plenty of A-list luminaries – and around 10 million joining in online, we’re thoroughly inspired, a little exhausted, but eager to see what the rest of the festivities will bring!

An Even Better Connection: What Salesforce’s Customer 360 Means to the Value of Voice Data

Hang around the CRM space long enough and you’re bound to hear the term “360-dgeree view of the customer.” It’s a shorthand way to talk about knowing a lot about the customer – although 360 degrees is a nearly unachievable ideal.

VIDEO: Allied Dispatch Solutions CEO on the rules of roadside customer service

ADS CEO Anthony Royer recently sat down with NVM CEO Dennis Fois for a discussion about the how the ADS Customer Solutions Specialists are making every conversation great.

7 customer service tips you can use right now

Jeff Toister offers some simple customer service tips you can put into action today. Your challenge is to pick one and try it.

Common customer service mistakes to fix ASAP

Here are some customer service “worst practices” and achievable solutions that can get you back on track.

Investing in customer success: a venture capital perspective

Investors take customer success seriously when assigning value to your business. Here's what some venture capitalists have to say about this topic.

5 ways to stay ahead of your competition with speech analytics

Speech analytics is one of the fastest-growing contact center technologies because it allows businesses to transform unstructured audio content into actionable insights.

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