Gartner Magic Quadrant - Contact Centre as a Service 2017
Jeff Toister offers some simple customer service tips you can put into action today. Your challenge is to pick one and try it.
By Jeff Toister - 11th July 2018
Here are some customer service “worst practices” and achievable solutions that can get you back on track.
By Micah Solomon - 6th July 2018
Investors take customer success seriously when assigning value to your business. Here's what some venture capitalists have to say about this topic.
By Allison Wilson - 3rd July 2018
Speech analytics is one of the fastest-growing contact center technologies because it allows businesses to transform unstructured audio content into actionable insights.
By Ashley Unitt - 15th June 2018
Customers have begun to expect better and better customer service across the board—in every industry, every niche, every price point. Here are some tips to help you meet the challenge.
By Micah Solomon - 7th June 2018
Observing how the biggest companies in the world provide customer service can help your business reach new heights.
By Allison Wilson - 5th June 2018
If any of these mistakes are happening, or have happened recently, at your company, it’s time to look into a company culture (and perhaps personnel) overhaul, sooner rather than later.
By Micah Solomon - 8th May 2018
Compliance means you’re doing everything you can to ensure that you and your customers are protected. Yet even though you may already understand how vital PCI compliance is for your business, it still may not be in 100 percent compliance.
By Kristen Gramigna - 2nd May 2018
Salesforce World Tour New York brought together more than 12,000 attendees for a day of education and inspiration designed to empower them to create more connected customer experiences.
By Allison Wilson - 1st May 2018
NewVoiceMedia CEO Dennis Fois recently had the opportunity to catch up with Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, for a conversation about how omni-channel service trends are impacting contact centers.
By Allison Wilson - 23rd April 2018