How to End IVR Horrors – 3 Strategies to Deliver a Connected Customer Experience
Attending Dreamforce is a great way for companies to continue to evolve their service to meet customer expectations. Here are some common customer service issues, and how you can discover solutions at the big event.
By Allison Wilson - 1st November 2017
One of the hardest parts of building a culture of innovation is simply knowing where to start. So, let’s get going straightaway with five straightforward — not necessarily easy, but easily understandable — ways to get started building a culture of innovation at your company.
By Micah Solomon - 5th October 2017
We’re excited to announce today that we’ve received $30 million in a new round of funding driven by Salesforce Ventures. Joined by new investor BGF Ventures and existing shareholders Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe and Technology Crossover Ventures (TCV), the round brings our total funding to date to over $140m.
By Jonathan Gale - 28th January 2016