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5 reasons you can’t afford to miss Salesforce World Tour London

With the countdown to ‘doors open’ fast approaching, Salesforce World Tour London is shaping up to be a fantastic day packed full of insights and innovation.

Words of wisdom from women leading the way

Here, we share our favorite quotes from the 4th Annual Women in Industries panel discussion and the Salesforce NYC Women in Leadership Event.

NewVoiceMedia sponsors January events promoting women in leadership

NewVoiceMedia is kicking off 2018 with some special events designed to energize and empower women at work.

Dreamforce inspiration: Our favorite quotes so far

At Dreamforce, we've heard exciting product news, stories of how Trailblazers have transformed organizations, industries and their careers, and moving messages about diversity, equality and innovation. Below are some of our favorite quotes from the conference so far.

5 customer service challenges you can solve at Dreamforce

Attending Dreamforce is a great way for companies to continue to evolve their service to meet customer expectations. Here are some common customer service issues, and how you can discover solutions at the big event.

The smartest thing at Dreamforce: How AI transforms sales

No longer an emerging tech, AI can transform the way your business targets leads and closes sales today.

Working the expo floor: How to have successful conversations during Dreamforce

If you do it right, attending Dreamforce can transform your career, your business, or both. We asked some of our favorite thought leaders for their top networking tips.

NewVoiceMedia at Dreamforce: See useful innovation in action

NewVoiceMedia is excited to participate in Dreamforce for the fifth consecutive year, showcasing “useful innovation”— solutions that can make an immediate and lasting impact on your business, one conversation at a time.

How to hire the right social customer care agents

No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic and intentional, as it will set up the rest of the program to be able to scale in the future. What complicates the hiring process

10 ways you’re sending the wrong messages to your customer-facing employees

Every single day, every single shift, customer-facing employees see how the leaders in their organization behave and what those leaders value and reward. So, as a leader, even though you’re probably not  intentionally  encouraging your employees to give bad customer service, consider whether your actions, and inactions, are essentially training them to provide customers with less than

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