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Five reasons to meet NewVoiceMedia at Salesforce World Tour London

NewVoiceMedia is proud to sponsor and exhibit at Salesforce World Tour London, the UK’s number one Salesforce event, being held at London’s ExCel on Thursday 23rd May. Over 12,000 leading partners, customers, prospects, technology innovators and thought leaders will come together to share ideas, discuss industry trends and network.

The battle for superb CX: reasonable vs memorable

Listening, measuring, creating memorable moments, keeping track of experiences, adjusting and engaging in a dialogue with employees and customers on channels they prefer, sounds overwhelming, however an unavoidable future businesses need to prep for now.

Enterprise Connect 2019: Communications and Collaboration in Today’s Experience Economy

This year’s Enterprise Connect Conference & Expo in Orlando kicked off with a Main Stage panel discussion led by EC Co-Chair and No Jitter Editor Beth Schultz and C-T Link President Jim Burton. The panel discussion, Communications & Collaboration: What’s the Way Forward?, included industry leaders, such as Vonage CEO Alan Masarek, and some of Vonage’s strategic partners, such as Google and Microsoft, as well as executives from fellow business cloud communications providers.

NewVoiceMedia at Salesforce World Tour Sydney 2019

NewVoiceMedia couldn’t be more excited to be participating in Salesforce World Tour Sydney on the 6th of March. At the show, we'll be demonstrating our omnichannel contact centre solution, showing how it can help your business provide a better experience for customers.

See an omni-channel contact center in action

Sign up today for our live demo on Thursday, March 7th

2019 predictions for ambitious contact centres

It’s my favourite webinar of the year – our most popular and great fun! This year we had registrations from New Zealand to New York in order to share views on this year’s predictions.

Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Nine out of the ten topics mentioned in our inaugural 2014 version have become mainstream. So, here’s hoping that form still runs true for this latest iteration.

Tough Customers

When faced with tough customers ask Colin Greenwood and Richard Ogley. They are here to help.

Exclusive look into cloud contact center built for Salesforce

See the Salesforce-centric contact center in action and discover the difference it can make for your business.

The shift: From customer service to customer experience

As scores of attendees to Salesforce World Tour packed the impressive all-glass venue in Midtown New York a small group of thought leaders kicked it off with an early morning breakfast to discuss AI, chatbots, omni-channel, and analytics for contact centers. The discussion organically tilted toward customer experience rather than customer service - a subtle, but noteworthy shift in being customer centric.

No BS bots

As technologies such as artificial intelligence and bots threaten to upend the contact center, the world must find a balance between using cutting-edge technology and fostering human connections. Dennis Fois, President of NewVoiceMedia and an expert in both modern technology and human conversation is just the man for the job.

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