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Find out how you can digitally transform your contact center

Join us for our upcoming webinar, Digitally Transform your Contact Center, on Tuesday November 13th. NewVoiceMedia will host a panel of experts from Salesforce, Inogen and Vertafore for an interactive discussion around the benefits of omni-channel and speech analytics solutions.

NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe* for second consecutive year

We are delighted to have been positioned in the Leaders’ quadrant in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe for the second consecutive year. Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market's direction, maturity and participants.*

How NewVoiceMedia embraced the Pledge 1% movement

In February 2016, we officially announced our participation in the Pledge 1% movement, applying a simple yet transformative idea: donate 1% of product, 1% of equity, 1% of profit or 1% of employee time to support non-profit causes around the world. Employees, shareholders, customers and the community all benefit when a company builds giving back into its DNA and, for us, it’s one of the best decisions we’ve ever made.

The inspirational quotes of Dreamforce 2018

After two fun, informative and action-packed days, it’s hard to believe there are only two more days of Dreamforce 2018! With 3,200+ sessions, 170,000+ people registered – including plenty of A-list luminaries – and around 10 million joining in online, we’re thoroughly inspired, a little exhausted, but eager to see what the rest of the festivities will bring!

An Even Better Connection: What Salesforce’s Customer 360 Means to the Value of Voice Data

Hang around the CRM space long enough and you’re bound to hear the term “360-dgeree view of the customer.” It’s a shorthand way to talk about knowing a lot about the customer – although 360 degrees is a nearly unachievable ideal.

The next chapter of our growth

Today, I am incredibly excited to announce that NewVoiceMedia has agreed to be acquired by Vonage.

NVM at DF18: Boost CX and build your network at NewVoiceMedia’s Dreamforce events

As a proud sponsor of Dreamforce for the 6th consecutive year, NewVoiceMedia has been busy putting together an agenda of activities for Trailblazers. Here’s what we have planned.

NVM at DF18: The key to great Dreamforce conversations

If you do it right, attending Dreamforce can transform your career, your business, or both. We asked some of our favorite thought leaders their top networking tips. Here's what they said.

NVM at DF18: A game plan for Dreamforce Trailblazers

Here are some dos and don’ts that will help you develop a game plan to maximize your Dreamforce experience.

5 reasons you can’t afford to miss Salesforce World Tour London

With the countdown to ‘doors open’ fast approaching, Salesforce World Tour London is shaping up to be a fantastic day packed full of insights and innovation.

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