How to End IVR Horrors – 3 Strategies to Deliver a Connected Customer Experience
Omni-channel technology can play an important role in your contact center’s strategy when used effectively. Watch NewVoiceMedia’s demo to find out more.
By Ruzanna Tantushyan - 2nd April 2019
See the Salesforce-centric contact center in action and discover the difference it can make for your business.
By Ruzanna Tantushyan - 15th January 2019
These six CRM-based tips from NewVoiceMedia will help get your sales team more invested in your business and increase customer retention and revenue.
By Nicola Brookes - 7th February 2018
One of the hardest parts of building a culture of innovation is simply knowing where to start. So, let’s get going straightaway with five straightforward — not necessarily easy, but easily understandable — ways to get started building a culture of innovation at your company.
By Micah Solomon - 5th October 2017
It’s no coincidence that Salesforce was named #7 in the Fortune 100 Best Places to Work, #1 in the Fortune Most Admired Companies in Computer Science and #5 in MIT Technology Review’s 50 Smartest Companies. Salesforce is one of those businesses that’s trusted by its customers, valued by its employees and respected in its sector.
By Tim Pickard - 18th March 2016