Transitioning to an Omni-Channel Contact Centre?
The key to building an army of sales winners lies in providing your reps with the tools to make every conversation with potential prospects as positive and productive as possible.
By Olivier Gachot - 18th September 2018
Whatever your process looks like, the most important thing is to understand where your buyer is. You need to align your sales process with your buyer’s process to be relevant and to create value.
By Deb Calvert - 19th July 2018
There is one simple but effective method that will bring amazing sales results without working your team harder: call at the best time.
By Paul Turner - 29th June 2018
There was no "hard sell" in this scenario. But once trust was established, what we might regard as an upsell was easy.
By Paul Turner - 12th June 2018
Here are five of the best reasons AI-powered capabilities can help your business sell more.
By Ashley Unitt - 23rd May 2018
Salesforce World Tour New York brought together more than 12,000 attendees for a day of education and inspiration designed to empower them to create more connected customer experiences.
By Allison Wilson - 1st May 2018
When we’re leaders, our number one duty is to provide the following:
By Dionne Mischler - 19th April 2018
There are many parallels between NewVoiceMedia’s philosophies on customer experience, and the trends and takeaways from Pulse 2018, the Customer Success event of the year.
By Allison Wilson - 12th April 2018
Sales prospecting experts discuss creating a sense of urgency in sales messages, qualifying prospects, overcoming objections to a sale and using technology to your advantage.
By Allison Wilson - 29th March 2018
Learn how to create messages that stand out in crowded voicemail and email inboxes, and how to craft a proper sales cadence strategy.
By Allison Wilson - 12th March 2018