Gartner Magic Quadrant - Contact Centre as a Service 2017
There was no "hard sell" in this scenario. But once trust was established, what we might regard as an upsell was easy.
By Paul Turner - 12th June 2018
Here are five of the best reasons AI-powered capabilities can help your business sell more.
By Ashley Unitt - 23rd May 2018
Salesforce World Tour New York brought together more than 12,000 attendees for a day of education and inspiration designed to empower them to create more connected customer experiences.
By Allison Wilson - 1st May 2018
When we’re leaders, our number one duty is to provide the following:
By Dionne Mischler - 19th April 2018
There are many parallels between NewVoiceMedia’s philosophies on customer experience, and the trends and takeaways from Pulse 2018, the Customer Success event of the year.
By Allison Wilson - 12th April 2018
Sales prospecting experts discuss creating a sense of urgency in sales messages, qualifying prospects, overcoming objections to a sale and using technology to your advantage.
By Allison Wilson - 29th March 2018
Learn how to create messages that stand out in crowded voicemail and email inboxes, and how to craft a proper sales cadence strategy.
By Allison Wilson - 12th March 2018
If you’re making one of these five mistakes, it’s time to plug the gap now.
By Olivier Gachot - 8th March 2018
Want your sales emails opened? Don’t make these subject line mistakes.
By Heather Morgan - 28th February 2018
In today’s Age of the Customer, personal, emotional customer interactions play a critical role in bridging the gap for what disruption and digital innovation alone cannot solve.
By Dennis Fois - 12th February 2018