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One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”.

I was speaking at an event a few weeks back about cloud computing and how it's disrupting the old norms in almost every industry it touches. A lot of the talks were around cloud services in general and a common theme emerged; the ability to work across multiple sites with no hardware installation required. This seemed to be the same theme whether we were talking about email, CRM, data processing, accountancy products and of course, call centres.

One of the greatest enablers cloud could have for your business is the ability to work across multiple sites at no extra cost. If you have two offices in different locations, you probably have to buy two sets of on-premise hardware to support your business and therefore carry the heavy burden of cost and time that is inevitably needed to keep this hardware running. True cloud solutions remove the reliance on this hardware leaving you the time and energy to focus on running your core business.

Cloud based contact centre solutions, like ContactWorld from NewVoiceMedia, remove the need for any on-premise hardware, let alone the duplicate hardware and maintenance costs that come with cross site support. To be up an running with ContactWorld all your agents need is a Direct Dial telephone number and a browser connected to the internet. Sounds too good to be true…right?

But that's the simple reality of cloud based call centres; they are democratising the call centre industry and giving the power of a call centre to anyone who needs one complete with geographically redundant data centres, secure applications and great flexibility.

Add to this the absolute ease of supporting multiple sites (including people working from home or the coffee shop) and inevitable costs savings and you have a very compelling reason to move your business to the cloud.

With a cloud based system you end up with a great ability to simply "connect" no matter where you are in the world. On top of that it's secure, reliable and comes with no hidden maintenance costs. The ability to support multiple sites is no longer a financial and logistical nightmare, thus freeing up your energy to focus on your core business needs.

Download: 20 Reasons to Host Your Contact Centre in the Cloud

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About Rob Lambert

Rob has been with NewVoiceMedia since March 2010 and works as our Test Manager within Development. His blog will feature software testing with various posts about the hosted telephony market and changes to our domain. Outside of work he loves nothing more than spending time with his wife and three children. He also helps run an online testing community and is the editor of "The Testing Planet".

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