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Dreamforce beginsWith 1,500+ expert-led sessions on the schedule at Dreamforce next week, as well as around 140,000 industry visionaries, product gurus and world leaders set to attend, there’s no shortage of innovation and learning opportunities! In fact, it can be difficult to plan your time and ensure you get the most out of your experience.

With that in mind, we wanted to let you know about six great sessions for sales and service professionals that you shouldn’t miss. Check them out and then head over to our Dreamforce site for more info.

What: Selling investment in service to the CFO and CMO

When: Tuesday, September 15, 11:30am – 12:10pm

Where: Palace Hotel, Presidio

Many executives view service as a cost center and necessary nuisance. In this session, John Goodman, shows how investments in more effective end-to-end service provide a strong ROI in terms of revenue, word of mouth, cost saving and reduced risk, quantified in a manner the CFO and CMO will accept.

What: Deliver powerful insights to your sales and customer service teams on Wave with NewVoiceMedia

The fastest growing companies not only know everything they can about their prospects and customers, from how often they get in touch, through to which channel they use and why, but more importantly how their teams handled it. Join NewVoiceMedia and the Analytics Cloud to learn about how this type of valuable insight can both transform your customer service organization and deliver more customers to your sales team.

When: Tuesday, September 15, 12:30pm – 12:50pm

Where: Moscone West, Analytics Cloud Theater

What: Delivering faster growth: Integrate your communications through Salesforce

Turn-on timely, impactful engagement with prospects and customers through Salesforce! Join to learn from our customers how NewVoiceMedia helped them scale communications across: SMB and Enterprise, scaling engagement across phone, email and social channels in minutes.

When: Tuesday, September 15, 1:30pm - 2:10pm

Where: Metreon AMC Theaters, Metreon Theater 6

What: Deliver powerful insights to your sales and customer service teams on Wave with NewVoiceMedia

The fastest growing companies not only know everything they can about their prospects and customers, from how often they get in touch, through to which channel they use and why, but more importantly how their teams handled it. Join NewVoiceMedia and the Analytics Cloud to learn about how this type of valuable insight can both transform your customer service organization and deliver more customers to your sales team.

When: Wednesday, September 16, 12:30pm – 12:50pm

Where: Moscone West, Analytics Cloud Theater

What: Killer wearable apps for work

Wearables are set to revolutionize our lives. Gartner predicts that wearables will be a $10 billion industry by 2016, with IDC estimating that 120 million devices will be shipped by 2018. They will promote fitness, track goals, allow quick notifications on-the-go, and connect us to our homes from anywhere in the world. Wearables for work provide an even greater opportunity to significantly improve productivity, safety, and for the first time, provide industries including construction and manufacturing, the ability to put the power of the app revolution directly in the hands - and arms, and eyes - of workers. Join us to learn about killer wearable app ideas for your workplace.

When: Thursday, September 17, 1:30pm - 2:10pm

Where: Hilton San Francisco Union Square Hotel, Continental Parlor 1-3

What: From sales to service – Use a single communications platform across your business to fuel faster growth

Ready for your business to grow faster? Manage your customer lifecycle with the NewVoiceMedia communications platform, which helps you to simultaneously accelerate sales and improve customer service. Join us to learn how integrating your customer engagement through Salesforce can help your business scale globally and stay one step ahead of the competition.

When: Thursday, September 17, 2:00pm - 2:20pm

Where: Cloud Expos, Partner Theater North 2

You can find out more about NewVoiceMedia at Dreamforce here, where you can book a one-to-one meeting and register for our party.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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