We all know that it’s 'cheeper' to keep an existing customer than it is to acquire a new one. After providing great products or services, all you need to keep your customers is to deliver an excellent customer service experience. According to analyst firm Gartner, customer experience is one of the few differentiators that is hard to imitate.
So, is your customer service a marketing tool for your business or is it working hard for your competition? Are you giving your customers a good service experience or are they hot cross people?It needn’t be an ‘egg-ache’! Chick out our new whitepaper,
Why Customer Insight Matters to Every Customer Service Leader,by Martin Hill-Wilson to find out more.