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One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”.

On a flight back from Germany last week I was speaking to a gentleman who has a passion for cloud based systems. He was telling me a story of his wife's charity organization who have embraced "cloud" tech to enable them to offer around the clock support, but also so that they can scale up and down their systems with ease and speed.

One of the core enablers for this has been the move to a cloud based systems. Ironically, the only system holding them back is their on-premise call centre technology. They are therefore looking to move to the cloud for their call centre solution also.

They are embracing the flexibility that cloud based systems, and associated payment models, have for their organization. NewVoiceMedia's ContactWorld offers this very same flexibility.

All businesses grow and contract. It's the way of the world. It's natural for there to be times of growth and times when you scale your business down. The great thing about our ContactWorld product is that it can grow and contract with your business, and you only pay for what you use.

You will no longer have to buy on-premise hardware during growth, and then have to decommission this hardware during times of contraction. The on-going maintenance overheads associated with owning your own hardware and the inevitable costs of integration and third party maintenance also vanish leaving you to focus on what matters and be sure you have a call centre in place that serves your current needs.

This flexibility allows you to react to change, to be safe in the knowledge that you have the capacity for any growth or contraction and to empower you to focus on your core business and not the technology that supports it.

Download: 20 Reasons to Host Your Contact Centre in the Cloud

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About Rob Lambert

Rob has been with NewVoiceMedia since March 2010 and works as our Test Manager within Development. His blog will feature software testing with various posts about the hosted telephony market and changes to our domain. Outside of work he loves nothing more than spending time with his wife and three children. He also helps run an online testing community and is the editor of "The Testing Planet".

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